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Business Profile

Household Fans

Spruce Environmental Technologies, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Household Fans.

Complaints

This profile includes complaints for Spruce Environmental Technologies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Spruce Environmental Technologies, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/06/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a RadonAway fan stopped working. I called ************** and talked to a lady. She asked if the fan was installed by a professional installer. and I have the invoice. I said yes and also I said I have more info from the fan. The line was disconnected at this point. I called in again and another lady picked up my phone. She knew whom I talked to a minute ago and then line was disconnected when she said she would let me talk to the first lady. I called in again and again but there was no one who would pick up my phone.The fan was installed by SWAT Environmental *************). Here is my invoice # of the radon mitigation system: ******; Date August 4, 2021. The product has a 5-year warranty.Some info from the fan:RadonAway GX4 ***** DOM: Apr/21 S/N: **** INSP:30 Currently radon level was moving higher with the fan not working.I would like to get a replacement ASAP.I can provide a copy of the invoice per request.Thank you very much for you help!**** ****

      Customer Answer

      Date: 02/17/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      The business has resolved the issue and honored the warranty replacement. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      **** ****

    Spruce Environmental Technologies, Inc. is NOT a BBB Accredited Business.

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