Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see the attached PDF explaining, in entirety, the 3 complaints we have against Lilly's Restoration of *******************************************************************. 1. On your BBB website, it shows this business is not accredited. On Lilly's website homepage at the bottom, it has the BBB Accredited Business logo. 2. Mr. Ori K********. "owner" is threatening to place a lien on our home if his astronomically inflated invoice is not paid of $13,368.35 for leaving equipment to dry out our home from a burst pipe while he was working at another job, violating the IICRC guidelines he has to follow and did not. This invoice has been closely reviewed by many claim experts at ******************************* to be incredibly over-priced. He was offered an amount the was deemed fair by the insurance company, but is refusing it, and telling us (the customers) that the insurance company is not cooperating. He lied on his invoice on multiple things - also included in my email attachment. 3. Mr. Ori K********. "owner" was trying to get paid for an entire claim PRIOR to doing ANY work on our home, which is most definitely NOT an industry standard for any profession. He has subcontractors who apparently think the same way he does, which only describes the types of relationships he has in his business. We do not want anyone else to go through what Lilly's Restoration ****************************************************************** has done to us.

  

  Business Response

  Date: 06/15/2023

  Client has not communicated this with us, nor have we received undisputed amount payed.

  Customer Answer

  Date: 06/20/2023

  Complaint:*********
  
  I am rejecting this response because Mr. Ori K********* "owner" needs to reach out to Special Investigator Mr. **** ** ****, Senior Investigator from the ************************** at ********************* for the undisputed amount to collect for this claim. 
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 06/20/2023

  Per our contract it is upto the homeowner to ensure payment within timely manner, I have yet to add late fees as I am trying to respectfully resolve this claim.

  Customer Answer

  Date: 06/20/2023

  Complaint: ***********
  
  Respectfully, in order to be paid, you need to reach out to **** ** FCLA, Senior Investigator ***************** to receive payment. If you were "trying to close" this claim, you would have returned his calls *************), his emails *********************** and anything else has used to contact you, which is recorded for date.

  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 06/20/2023

  ******* with all due respect I dont have one phone call nor email from this contact however I have sent out an email this morning and am still awaiting a response.