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Business Profile

Campgrounds

Salamander Hollow Healing Habitat

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/03/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for two overnights but stayed just one overnight due to an extremely sick pup. We paid for 9-20 to 9-22 but left 9-21. I also paid for a jar of honey close to $20.00. We never saw her throughout our stay. We were the only people there. I texted her explaining the problem, but she refused to give us a refund she stated she would give us a refund but didn't She has been dragging it on. Saying the check was mailed on the 24th of this month if it was, I should have received it by now. She lies so I can't believe what she states as I have a text saying she would give me a refund. the reason she refused to refund our was she stated it was her livelihood.

    Business Response

    Date: 11/07/2024

    Ms. Durnee left a day early due to her new puppy being ill. As per our cancellation policy, it wasnt refundable, so I offered her a credit and mailed her an $18 check for the honey with a handwritten note expressing empathy for her troubles. 

     

    A week later I was subjected to an abusive text accusing me of stealing and lying. The check and card never made it to her, as she had failed to provide me the correct address street number. 

     

    Thus, I returned the already returned check/card as evidence to her she wasnt swindled. In addition, HipCamp, per my request, had already digitally refunded her, so I asked her to simply rip up check.

     

    Per her accusation of not seeing me during stay, thats how we respect our guests - PRIVACY.

     

    HipCamp already has this as a case, as she had reached out to them as well for a full refund.

     

    Although, I dont choose to write public reviews of guests, I will say here that I would not feel safe having this person on our property again given the unwarranted abuse to my personhood & integrity. 

     

    Thanks again for reaching out. Copying HipCamp.

     

    Yours truly,

     

    **** *******

Salamander Hollow Healing Habitat is NOT a BBB Accredited Business.

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