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Business Profile

Campgrounds

Summit Hill Campground LLP

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:10/28/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 3 at 5:41pm I called to cancel 2 reservations at Summit Hill Campground that I had for the weekend of August 12-15. I left a message because it was after hours. The next day, at 9:50 am they called me back and left me a message confirming my cancellation for the 2 reservations. They have a 7 day cancellation policy. I called 10 days before my reservation and cancelled. I originally went threw my credit card company to dispute the claims because their campground was already closed for the season when I got the bill. A lady named Wendy submitted a bunch of hand written notes to my credit card company saying she never got a message. I then emailed and called the campground MULTIPLE times after that because well it was $300 and thats alot of money for anyone. Let alone someone with 2 kids to take care of. They completely ignored me. Finally I reached out on Facebook because it shows when they read it. The owner was confused at first, then he started to blatantly ignore my messages. I said I was going to contact the BBB if we could not resolve this issue. I submitted my call logs to them to show them I called them at 5:41 pm on August 3, and it shows the next day receiving the call back from them at 9:30am. They refuse to refund me my money and continue to say I am making it all up. I submitted call logs. Its the only proof I have to show I called. $300 is alot of money for me and they are refusing to refund me and I followed their policy and cancelled before I was supposed too. They are saying my call logs are basically fabricated? Not possible. I would like my $300 back. I followed their policy. The way they have been treating me is shocking, disrespectful and honestly mean/bullying.

Summit Hill Campground LLP is NOT a BBB Accredited Business.

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