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Business Profile

Fabric Store

Freddy Farkel's Fabric Showplace

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fabric Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/08/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had Fabric Showplace reupholster my sofa. It was picked up on 8/4/22. The total price was $2000, as I purchased the fabric from ******** for nearly $500. The sofa was returned on 8/30/22 and I followed up with **** *****, my point of contact, in an email about problems with the work, including sending photos of the old and new. There were gaps where the cushions met the back of the couch and the center welting was noticeably crooked. There were multiple emails into mid-September (all of which I have) regarding a redo. They picked it up on 9/30/22 to fix things. I provided a fair amount of additional fabric, which I'd intended to repurpose for making a a foot stool. I was without the couch for another 3 weeks and when it was delivered on 10/20/22, the back welting was still crooked, but I decided to live with it because of all the back and forth. When I had friends over for the holidays, one commented on the crookedness of the center welting, at which point I realized that it was noticeable to more than just me.On 12/22/22, I contacted **** ***** requesting a partial refund of $700. The additional fabric they used was worth $100 and I wasn't able to move forward with my foot stool plans because the remnant sizes they returned were too small. Even if they ordered new fabric, there is no guarantee that it would match mine as *********** would be different. On 12/24/22, **** ***** said she couldn't make the decision to refund the money as she was an employee but would forward everything to the owner. On 1/2/23, I offered to have the business owner visit my house to see the sofa, but have never heard from her.On 1/26/23, I asked about the status of my request and didn't hear back. On 3/23/23, **** ***** indicated that she'd passed everything on to the owner, *****. To date, I have had no further communication from either person.

    Customer Answer

    Date: 05/19/2023

    I have not heard from the business in response to my complaint.

Freddy Farkel's Fabric Showplace is NOT a BBB Accredited Business.

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