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Business Profile

Moving Services

Born to Move, LLC.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Truck was parked illegally in a 24/7 no parking zone not even for just like drop a package and run which hindered my exiting of the garage and cause the door to close and shatter my back glass

    Business Response

    Date: 08/04/2024

    You not our customer.Clearly it show on a video this is issue with a building gate not our company police report was made for incident NOT accident because gate in all apartments was not supposed to close while abstracted.Video is clear evidence and received by our team. Calling us 20+ times from No called ID represent you by swearing creaming and yelling on a phone with everyone you not going to get anywhere. Your future calls from you will be recorded. This is BASSELESS. I showed it to our lawyer he agreed with me legal issue has to be address in court and I strongly encourage that you stop harassing us and speak with your apartment complex as police told you.

  • Initial Complaint

    Date:05/02/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    they left half my products behind from the old address to the new address very unprofessional they disassembled pieces of furniture refused to reassemble them. They also broke one of the things they took apart, scratched up the floors at my brand, new house, then overcharged us when by three hours from them, just sitting around, doing nothing from in between taking things out and putting them on the truck we even fed them lunch then I had the audacity to say we werent paying them a tip not paying a tip to somebody that is very unprofessional very rude very ignorant. I spoke with the owner **** last night whos guaranteed theyd be here today May 2 to reassemble everything they would be here at 8 oclock and they did not show up. I stopped payment on that check because they did not show up on time then that was yesterday May 1. Theyre still not here its 9:22 AM May 2 as promised that they would be here to reassemble everything they did not put anything in the rooms that they were asked to put them in they did what they wanted and on top of it I have two bathrooms the heavyset gentleman Peed in my bathroom upstairs with the door open and Peed all over my seat. They are very unprofessional. Its disgusting. I want to write an apology and I want them to come put my stuff back together they disassembled three beds put back together too. They also took my headboard a pot and didnt finish put the main piece to my headboard back didnt reassemble the third bed. They disassembled my mirror off my dresser then lost the brackets the dress it was a gift to me from my late husband. It was a $10,000 bedroom set not fair. they set pictures that are worth thousands and thousands of dollars in a Pio with no regards the picture of that is sent to you. One of them has the New England Patriots Super Bowl rings in it along with the Super Bowl tickets $30,000 picture and they just threw it in the corner.

    Customer Answer

    Date: 05/12/2023

    I have not heard from the business in response to my complaint.  and the landlord threw out our stuff that was left behind that **** the manager promised to come the next day and get and put back together the stuff the took apart and while

    and i notice. that they broke the brackets to my mirror and the 3 leg

    to my dresser. and broke a few other things 

    Business Response

    Date: 05/23/2023

    You didn't pay for your bill!
    How dare you to complain and not to pay for a job that we did!
    We are taking your to court for not paying your bills and for a job that we performed
    You check bounced as soon as we deposit it!
    And than coming to complain here.
    See you in small claim court

    Customer Answer

    Date: 05/24/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    ***************************

Born to Move, LLC. is NOT a BBB Accredited Business.

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