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Business Profile

Auto Parts

AutoZone

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/10/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought new Battery from AutoZone **********, on wed Jan ******* after guy put Batter on my car , my car didn't work , store said is our fault and we will fix it . after 2 days they said car is dead then on Wed Jan ******* I received call from store manger ( ***) said we are sorry for your car and will send check 5000$ after 2 weeks and Claim Number :***************** , I followed up then on Wed Feb ****** . store said sorry ( ***) on Vacation follow up with claim customer service and they said we still waiting for reply from Store Manger then after too many calls ,on Feb Thu Feb 6 ***** I received call from ( **** *******) District Manager apologized about go back and forward with no Contact help me , i sent all documentation to start again then i wait to his response then He called me to take my opinion send my car to another Mechanic , I said ok but i need to pay for rent car I used for 3 weeks ago , rent car for me till to decided solutions , after i tried to follow up with him , he called me said no we will not rent car for you and stop calling me till next week till you give you call . how about my situation to stay almost 1 month without car and is AutoZone Fault and I can't trust on them they always said something and never do it and move me from person to another person without any Solutions and i cost a lot of money and hard time with my family on this time without any car . and without any clear solutions with specific date , that make me under stress and upset all the time in my work with ( children ) and my family.

    Business Response

    Date: 02/25/2025

    The BBB spoke with the business and they have confirmed they did speak with the consumer and the issues have been resolved.

AutoZone is NOT a BBB Accredited Business.

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