Reviews

Review Details

• Review fromDaisy D

  Date: 01/24/2025

  1 star
  I am not one to leave bad reviews or raise my voice at anyone but my service here has been so poor I must say something. I dropped off a dress with them after Christmas. There was a water stain on the bottom of the skirt. He quoted me 1 week. I came to collect the dress on multiple occasions but was always told it wasnt ready yet. This went on for an entire month. Then I was told it was ready but when he handed it back to me there was a new stain on it! The water stain I brought to be cleaned was gone but now a new stain (looked like a chemical or soapy solution) was on a completely different part of the dress. He acted like he had no idea what it was and took the dress back to clean it again. About a week and a half later he calls me to tell me its ready and I go to pick it up and hes closed the store early as in 3 hours early and just 30 minutes after he had called me! The following day he calls me again and I ask him his hours he tells me all day until 6. Lo and behold when I get there at 3 hes closed. When I finally am able to get this dress the chemical stain they had put on the dress is still very visible and of course I mentioned it. I shouldnt have to pay for them to ruin my dress. He will not hear me out or budge even a little. Mind you I didnt even ask for a refund I was just pointing out that the stain was their fault and they had failed to get it out. He argued that the stain was the one I had brought in to hi, which is very obviously was not. I mentioned it was very expensive and he got more upset and said everyone always says their polyester is expensive but it really only costs $20. Now even if my dress had been cheap that is terrible to say, but this dress was not only $300 but it was also from ****** so quite literally irreplaceable. I may be looking into legal action as this behavior is just abhorrent. Terrible terrible business.