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Business Profile

Marine Sales and Service

Hazard Marine

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/08/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They delivered the decking with a different color. They said the sun would fade it so I waited a few weeks. It has been several months now and they have not offered to replace with same color.

    Business Response

    Date: 09/20/2022

    Here is my response to ************** claim on the decking .... I have attached the response that I sent to the ******** Services when ************* did the charge back for the dock....he did repay on 8/20/22.

     

    I would like to add one point that ************** spoke with the dock installer on the day the second order was installed when he noticed the shade difference in the decking.  **** asked ******* the dock installer, to put the new pieces in the shade where the difference would not be noticeable... 

     

    Thank you

    Customer Answer

    Date: 09/20/2022

     
    Complaint: 17931093

    I am rejecting this response because: I never asked the installer to put the decking in the shade. ******* made the recommendation because it would be easier for them to remove the decking at the beginning of the dock. He called **** and said that there was a clear difference in color and she said that she might have to replace all the decking to make it match. **** didn't want to sell the other decking as used because she would lose money. They could have done the right thing but they didn't because it would cost them more money than fighting with me over replacing.

    Sincerely,

    *******************

    Business Response

    Date: 09/20/2022

     

    I did not offer to replace all the decking.  I am sorry that the decking was purchased in two different years, but I cannot replace all the decking for ***************  I have talked again with the distributor and it is his opinion the decking will fade in the sunlight and the two orders will look closer in color.    

     

     

    Customer Answer

    Date: 09/21/2022

     
    Complaint: 17931093

    I am rejecting this response because: The decking was not ordered in 2 different years. That is a complete lie. I ordered the 2nd piece the same day as the main section was installed. The 2nd piece was installed 6 weeks later. I haven't even owned the property for 2 years.

    Sincerely,

    *******************

Hazard Marine is NOT a BBB Accredited Business.

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