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Business Profile

Tree Services

BeetleBung Tree Care, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for BeetleBung Tree Care, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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BeetleBung Tree Care, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:12/02/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am requesting a refund for services not provided. We have used Beetlebung TreeCare for tree services for many years at our home in ************, **, and we have always had and still require that the tree trimming be conducted while we are on the property. On August 15, 2024 I met with **** ***** from Beetlebung Tree Care to arrange for tree trimming to be conducted before I left the area on Sept 28. I was assured that this schedule was acceptable. The final agreement was signed on August 27 after delays associated with their failures to respond to phone calls and revisions in a timely manner. After additional unanswered phone calls, I was finally given a date of Sept 20, which was cancelled due to weather. They again remained unresponsive about rescheduling the work, and I had to arrange with another tree trimming company to conduct the work prior to my departure. I finally got a response from Beetlebung when I asked for a refund of the deposit. I heard from them as the other tree trimming company was departing, having completed the job. We have always had exemplary service from Beetlebung Tree Care, but now that they have been acquired by ********, we seem to have lost that connection. ******** has failed to respond to numerous requests for a refund.

      Customer Answer

      Date: 12/12/2024

      [I have heard from the company offering to extend a credit for future work to be determined.  This would not be my first choice, but I am willing to see their pricing and proposal which they intend to send after the holidays. I would request that the complaint be left open until I see their proposal and pricing and if I continue to have problems with communication and scheduling.

      Thank you,

      ***** Miles 

      default letter dicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***** *****

    BeetleBung Tree Care, LLC is NOT a BBB Accredited Business.

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