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Business Profile

Resort

Pollard Brook Resort

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/13/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    cancellation of the timeshare contract".

  • Initial Complaint

    Date:12/07/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We were at a sports event when we learned about InnSeasons Resort. We attended a timeshare presentation on 04/19/2020. We had been told the presentation would last 60 to 90 minutes. We told the Inn Season resorts salespeople that we could not afford to buy a timeshare. Salespeople told us we were being offered a deal on a foreclosure property. We were told the salespeople had fought with our managers to get them the deal. Timeshare salespeople assured us we could use our timeshare at any time of the year. We were told we could reserve accommodation anywhere in the world. We were told we could freely travel between resorts. We were led to believe the timeshare was an investment which would increase in value. We were told the timeshare was a tax write-off. We were told we could sell our timeshare for profit. We were not represented by a real estate agent at closing. We were not told how maintenance fees work or that we may have a vote on how the fees are used. We were told maintenance fees would not increase. We were not told about potential assessments and additional fees. Covenants, Conditions and Restrictions were not discussed with us. The rescission period was not discussed with us. We have experienced a substantial reduction of income because of retirement and the timeshare is no longer affordable. We have not used the timeshare since we bought it. We contacted ********* and requested to downsize to a more affordable property. They told us that downsizing was not an option. We learned the company takes 50% of rental income for making the rental arrangements. Our children do not want the ongoing burden of timeshare ownership.

Pollard Brook Resort is NOT a BBB Accredited Business.

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