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Business Profile

Computer Hardware

EClinicalWorks, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 33 total complaints in the last 3 years.
  • 14 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/25/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for eclinical works in 2020. I closed the *** in March 2022. I attempted to cancel in March, May, June, July (through calls, emails, and the portal), and in August 2022 i was told they needed a hand written letter. I provided this mean while I continued to be billed for a product i was not using. The company has not seen patients since january 2022. There is no money remaining and i received a bill for > ***** dollars. The project manager working on my closing failed to privode me with adequate instructions on obtaining my patient data (or useful links). I received a notice there was only 15 days to download the data while i was out of town for 9 days. I was unable to migrate this data and expressed to the company that a project manager for closign should provide an adequate time line to obtain the information. I was unable to migrate the data and no longer have access to store these records. I attempted to email and then call on the invoice in the past week without return calls. I have received calls for patient safety notifications which i answer thinking it will be someone to discuss any of this. Today i attempted again as i have been charged a $25 insufficient funds for the closed account for > ***** withdrawl. No return calls. I have emailed again this day to attempt to resolve this issue. I do not have a contract stating they can charge the *** ***** dollars for canceling. I did not sign it on termination of services either.

    Business Response

    Date: 09/07/2022

    We reached out to the client and spoke to her on the phone. We discussed the issues she has raised. For the patient data, we clarified the data options she had selected in her contract and we scheduled an engineer who will assist her in downloading that data. She was also unaware of the termination fee, but when we went over the contact again and she agreed to make payments on a payment plan that we will be sending over to her.

EClinicalWorks, LLC is NOT a BBB Accredited Business.

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