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Business Profile

Portable Toilets

United Site Services

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Portable Toilets.

Reviews

This profile includes reviews for United Site Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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United Site Services has 29 locations, listed below.

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    Customer Review Ratings

    1

    Average of 21 Customer Reviews

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    Review Details

    • Chris B

      Date: 12/05/2023

      Terrible . Read every review here and all true . Terrible service and incompetent managers . Do no use

    • kevin a

      Date: 09/12/2023

      Operating a jobsite with a temporary trailer, we have had a septic tank for about 2 months now, the first time they show up and the driver is yelling at all of the people on the site to move their cars. Even when people tried moving their cars he continued yelling at people and running around our jobsite entrance yelling at workers. Driver was rude and had no patience for the 5 minutes it took to move cars so he could pump the tank.

    • Brian H

      Date: 07/24/2023

      I have been trying to schedule a pick up of 2 portable toilets since 6/28/2023. My team and I have contacted the Untied Site services answering service 7 times trying to get the units picked up. So far the units are still onsite. They also stopped servicing them and we are now receiving complaints from the public about the horrible sanitary conditions. Since United Services uses a 3rd party contractor for all customer service I cannot contact the company directly. I was told by the contracted customer service person they can only send a message. I've even tried calling their employment number hoping to successfully contact the company. At this point I'm calling and messaging every possible option as I have no way to get these units removed. I highly recommend you do not do business with United Site Services.

    • Bambino N

      Date: 06/02/2023

      Terrible customer service, bad attitude, un-professional, slab job, they talk more than they work

    • Allie R

      Date: 05/01/2023

      Allie R

      Date: 05/01/2023

      Their customer services folks are nice enough but every time I've had an issue (billing, services, basically anything), I've had to reach out several times to get it resolved. And half the time the next sales rep I talk to doesn't seem to know anything or see anything on my customer sheet about my issue. Last summer we had issues getting the potty serviced so they did end up crediting us - after much hubbaballoo. But even then, they messed up the amount, they messed up invoices, they were supposed to refund our credit card but kept giving us credit memos on our account (which aren't helpful when you don't want to do business with them). They are just a mess. I ended up settling on an amount that I guess made sense to refund us (although I think it should have been more, but they changed invoices behind my back without consulting me and none of the sales reps could figure it out either). Anyway, I thought we we're settled but somehow we get a collections notice in the mail without anyone even telling me we owed money, BECAUSE WE DIDN'T! They owed us money and still sent some random/incorrect amount to collections. I worked through with a sales rep to land on an amount they owed us. They wouldn't refund the card so they said they'd mail a check in December. Mind you, the money they owed us was from services not rendered in JULY, they "mailed" a check in December. It is now May and NO CHECK! I've been emailing with the same sales rep (about 20 correspondences since December) She looped in her supervisor - he has not responded once. She looped in the Refunds team - no response from them. I guess we just aren't getting the money they owe us. It's not worth my time or energy to take this to small claims court. But wow, horrible business practices. Sales reps are nice, but not helpful. Management, Refunds, and and Billing departments not even sure if any humans actually work here. Just give me my money. Their business is poop...literally.

      United Site Services

      Date: 05/15/2023

      ******************* spoke with ***** and will be refunding her for the amount she was promised (about $40) to resolve this issue. 

    • Karen A

      Date: 04/18/2023

      Karen A

      Date: 04/18/2023

      AWFUL, AWFUL SERVICE. ON SITE SERVICE DOES NOT SHOW UP AS AGREED. CORPORATE SUPERVISORS GIVE LIP SERVICE TO CORRECTING THE PROBLEM BUT DO NOTHING.

      United Site Services

      Date: 04/20/2023

      *********************** and ************************************* from the local branch have put ************************* customer on a priority list. ****** went through the entire account and services with ********************* the Operations Manager. In the past month, the account was moved on occasions within the same week as she is only once a week service for her one portable.  **** has been made aware to not move her services moving forward.  We are going to provide a credit for the past months service as a way to work with ***** and show her our commitment to our service.

    • Dante S

      Date: 12/06/2022

      I operate one of the yards for a garbage company you definitely know. These guys have promised cleaning for 3 months but only stop in to pump once in a while.No one in our company is brave enough to use it and we are garbage guys. This company is a rip off. If you operate a business trust me. Save yourself and run.

    • Ian B

      Date: 12/03/2022

      Worst company to deal with. Never use this company. Our s*** box has sat on our front lawn for 3 months. It like we dont exist in their system.It is the most unhygienic unit.

    • Ken C

      Date: 09/16/2022

      Complete scam. This company took our money, promised a delivery date for a porta potty and then ghosted us. Every time we call the main number a different CSR told us how sorry they were and they promised to make the situation right. On three occasions they promised to get back to us and let us know about the past delivery date and it never happened. Please do not fall for this scam. I would give them zero stars if I could .

    • PAUL N

      Date: 09/09/2022

      NEVER USE THIS COMPANY. THE WORST EVER. THEY ARE NOT RELIABLE, AWFULL SERVICE. THEY WILL TAKE YOUR MONEY, THAT IS ALL THEY WANT; THEY WILL NEVER FULFILL THEIR PROMISES OR EVEN WORSE, NEVER WILL PROVIDE YOU WITH THE SERVICE YOU PAID FOR. HOPEFULLY THE AUTHORITIES WILL INVESTIGATE THEIR WEREABOUTS, THE WAY THEY DO SO CALLED "BUSINESS". THIS COMPANY IS A TOTAL SCAM. STAY AWAY FROM THEM!!!I WOULD SINCERELY GIVE THEM NO STAR

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