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Business Profile

Wedding Services

B. Remembered

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wedding Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/15/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In Dec. of 2023, we reached out to the company to start planning. After two months, we still received no response. We emailed explaining the situation and had a response within an hour. We then received constant communication for the following days and received the contact info for our Photo, Video, & DJ In April of 2024, we reached out again to resolve our unresponsive vendor issue. We were met with an email stating our DJ & Photo vendors had changed and that we couldnt book our consultations until 3 weeks before the wedding. At 3 weeks, we received an email to book a consultation with the Operations Manager, Cayce M*******, NOT the individuals working our wedding. On our wedding day, Daniel K******** (CEO) met us at our venue, coordinating all pictures and videos taken. We had a horrible experience with our DJ, Ed S******, due to his lack of experience. He announced our bridal party incorrectly, played sad music during our reception, and refused to take requests from guests. That was until I had multiple people tell me what was happening, and I had to ask him to not be disrespectful to my guests and play music they were requesting because he was doing a terrible job.The day after the wedding (5/4), my husband and I requested a phone call with *** to discuss our issues with the *** At that point *** offered us a free wedding album. Being satisfied with his resolution, we went on our honeymoon. We came home 2 weeks later (5/17) to 300 photos, a 3 minute trailer, and 9 minute video of our wedding day. Fast forward 2 weeks later (6/3), we contact *** to receive an update on our wedding album. We sent him all the photos we wanted in the album on 6/4. It is now 7/13, after multiple attempts to receive an update, we still have not received an answer. After my attempts, my mom tried. *** answered her 1st text. When she had asked him for an update, we received crickets. We are very disappointed in their business practices.

    Business Response

    Date: 07/15/2024

    Hi ******,


    As we just discussed we are still waiting on the Album from the printing company but I am working on getting this to you ASAP.

     

    Thank you,

    *******************

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