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Business Profile

Construction

Simmons Brook Construction

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction took place between Simmons Brook Construction and my mother ******** *. ***** (86 yrs old)
    Date of transaction: 9/12/2022
    $1,750.00 deposit paid to Simmons Brook Construction
    Business was to remove old vinyl siding on left side of house and replace insulation and matching vinyl siding, corner posts and window frames.
    Work was promised to be completed by 10/31/2022 and no work has been done.
    Despite reaching out via several text messages, no communication from Simmons Brook Construction has taken place since 10/26/2022.

  • Initial Complaint

    Date:11/10/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ************************* of a Simmons Brook construction started renovating my home on or about August 2021. I have paid him approximately $90,000 over the last year on a payment schedule. We agreed he would renovate my home including basement and add an addition to the back. Which included a family room enlarging two bedrooms and adding an en suite bathroom to one of the bedrooms. In addition to some other work in the home. He also left a whole in the roof and it leaks every time it rains. He did not attempt to resolve this matter with me. He stopped showing up for the renovation in August 2022 and I last received a text message from him September 30, 2022. He has not responded to phone calls or text messages. He has two business addresses one is in ********* ************* the other is **************************************. The contractor never submitted a permit to the ******************* for the work that he did on my house. There is no permit on file. The contract that we both signed indicates he would submit all the documentation needed to obtain and pay for the permit. But yet he did not do it.

Simmons Brook Construction is NOT a BBB Accredited Business.

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