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Business Profile

Costume Fabrics

Goodgoth.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Costume Fabrics.

Complaints

This profile includes complaints for Goodgoth.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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Goodgoth.com has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/02/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed a standard order with clothing company online - goodgoth.com. There are no indicators during the purchasing process that they do not issue refunds back to you, only store credit. Further, there is nothing under the refunds policy link that says the store credit is only available with a login to their website. I returned the items because they were not satisfactory and they did not have an alternate available. While I am willing to accept a store credit (even though I do not want a store credit, I want a refund to my card), they have created an impossible technical problem. I have to login to use my credit. I can not login. I tried to reset my password. It sends a link to reset, I go to the link, I enter a new password, and then the website says the link was invalid and will not reset my password. So now I can not login or use the store credit. They do not have a phone number to contact someone, just a bad "submit inquiry" on their website. No one has returned my email correspondence. The entire thing feels like a very shady business tactic to keep my money.

      Business Response

      Date: 08/07/2023

      As of today, it looks like the customer has logged into her account, located the store credit, and used it to place a new order with the store credit from the returned items. That new order is scheduled to be shipped to her this week, except for one item, which is scheduled to be shipped to her by the end of next week.

    Goodgoth.com is NOT a BBB Accredited Business.

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