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Business Profile

Fitness Center

Planet Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/26/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have done all the necessary things to discontinue my membership and they continue to charge my bank account

    Business Response

    Date: 01/02/2024

    Good afternoon, The membership was cancelled on 12/14/2024 with a last bill date of 12/17/2023.

    Customer Answer

    Date: 01/02/2024

     
    Complaint:********

    I am rejecting this response because: my account was billed again after the dates stated in the response, I have included a screen capture of the transaction and date. I had to dispute this with my bank. My account is STILL being charged.

    Sincerely,

    *****************************

    Business Response

    Date: 01/03/2024

    Good morning, 

    Your membership was cancelled on the 14th of the month. Per your membership agreement, is it required that you cancel on or before the 10th of the month to avoid being charged on the 17th.

    When our billing company attempted the draft on the 17th, it was reversed due to insufficient funds in your bank account resulting in the $32 overdraft fee from your bank that came out on 12/19 as shown in your screenshot. That fee must be disputed with your bank, not with us. 

    The $35.05 that was billed on 12/22 was a resubmit of the dues that we should have received on the 17th. The resubmit was successful. However, since it was a late payment, a $10 late fee was added... $25.05 + Late Fee of $10 = the $35.05 shown in the screenshot. 

    That was your last owed monthly payment to us. Your membership is cancelled and you won't be charged further. 

    Customer Answer

    Date: 01/03/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

Planet Fitness is NOT a BBB Accredited Business.

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