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Business Profile

Gunsmiths

Savage Arms, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gunsmiths.

Complaints

Customer Complaints Summary

  • 28 total complaints in the last 3 years.
  • 13 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/12/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 23315060

    I am rejecting this response because: there are No adequate replacement for this gun. I have watched several videos 0n this gun and they all show the same problem.

    Sincerely,

    **** *****

    Business Response

    Date: 05/19/2025

    The customer reached out directly to the ********************** ***************************** regarding their rifles.  The customer was provided with pre-paid shipping labels to return the rifles to Savage Arms for inspection.  Once the rifles arrive at Savage, we will have a technician inspect the rifle to determine the problem.  At that point, we will have more information on how to proceed.  Thank you for your support of Savage Arms. 

    Business Response

    Date: 05/20/2025

    In order to provide any type of resolution to this customer's situation, ********************** needs to have the firearms returned to the factory for inspection.  Savage Arms has provided pre-paid shipping labels so the customer can return them directly to the factory.  Once the rifles arrive, then we can both work together towards a resolution that everyone is agreeable to.

    Customer Answer

    Date: 05/20/2025

    Both rifles where taken back to 

    shore sportsmen

    *******************************************

    *************

    they took them and shipping labels on 6/12/25

  • Initial Complaint

    Date:04/25/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a ******* 555 trap shotgun from Scheels for my son to use for a school trap team for the season. We made the purchase after two of his teammates did. The first teammates gun broke a few weeks ago (firing pin). The second teammate the week after and my son's the week after that. The breaks occurred within the same time frame as the purchases. In checking online forums, apparently the firing pins break at 2500 - 3000 rounds. None of that information is on Scheels nor Savage Arms websites yet they continue to advertise and sell the guns. I have emailed and have not gotten a response. I have called and just sat on hold until a message tells me to just send an email. The part is not available to purchase anywhere. And there are not any instructions to send the gun back for repair (which I would not do since they won't even respond on the phone or email.)If they would make the pins available, we could just fix it ourselves. They should fix the issue themselves or at least let people know.

    Business Response

    Date: 04/29/2025

    Savage Arms has contacted the customer to resolve the problem with the broken firing pins.  Replacements parts have been ordered and will be on their way soon.  Communication will continue to ensure things go smoothly.  Thank you for your support of Savage Arms.

  • Initial Complaint

    Date:04/17/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** D'*******

    Business Response

    Date: 04/17/2025

    Savage Arms has contacted the customer to further discuss this situation.  We have agreed to replace the particular firearm with one chambered in a different cartridge.  The customer agreed to this resolution.  ********************** will be in contact with the customer as the replacements ships.  Thank you for your support of Savage Arms.

     

     

  • Initial Complaint

    Date:03/31/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  They sent two screws and extra parts.  Thank you.

    Sincerely,

    ***** *********

    Business Response

    Date: 04/07/2025

    Savage Arms has contacted the customer to discuss the issues at hand.  An order has been placed to ship the needed parts out.  Once it ships, the tracking number will be sent over to the customer.  Thank you for your support of Savage Arms.

  • Initial Complaint

    Date:02/13/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 64 percision in May of 2024. After getting to the range, I had issues with it firing. Upon inspection, I seen the rear plastic end peice of the receiver was broken and deformed. I called the warranty **** and was told they knew about the faulty peices and were designing a new peice. They stated that it should be ready within a month. I called back a month later and was told the part was still not ready, but try in a couple of weeks. Tried again, and was told still not ready, and it'd be a couple of weeks more. So I'm reaching out to see if thebpart was ready yet, or of there was a way to have a new metal 1 peice receiver installed , which is what they came with historicly. I've also seen some photos from recent of people having the new one peice design as well. The rifle has been inoperable for 8 out of the 9 months I've owned it and would really like to see this be resolved. I had also mentioned my firing pin has some deformation and was told one would be sent out, but I have yet to receive that either. After not being able to reach them by phone due to their system being busy, I opened a warranty ticket on 12/5/24 stating the issue. I was replied back to on 12/7/24 saying to ship it to them for further evaluation. I replied on the same day asking if the parts to replace it were in stock yet and pointed out that I hadn't received a shipping label from them in their reply. On 2/12/25, I have yet to hear back and now see that my warranty ticket has been closed out with no repairs completed or parts received. I'd like this resolved ASAP as I've been more than patient over the last 8 months and the warranty will be over soon. If no parts are available, I'd like to exchange it for a new one that functions.

    Business Response

    Date: 02/14/2025

    Savage Arms had contacted the customer and provided a shipping to return the firearm to the factory so our technicians can correct the problems.  We will be in contact the customer going forward and hope that this will restore their faith in Savage Arms.  Thank you for your support of Savage Arms. 

  • Initial Complaint

    Date:02/07/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ***********

    Business Response

    Date: 02/14/2025

    Savage Arms has reached out to the customer to follow up on the problems.  The customer had been in contact with ********************** about this issue, and parts were sent.  Apparently, the parts were never received by the customer.  A new order for the needed parts were placed and shipped.  The customer also has a direct line of contact with Savage Arms should there be any needs in the future.  Thank you for your support of Savage Arms.

  • Initial Complaint

    Date:01/17/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In November of 2024 I bought a Savage Rifle from a dealer in ***********. It was not right and I sent it back to Savage. The agreed on a replacement and I have been promised several times that the replacement would be going to my FFL dealer, They said they had the replacement in stock on several occasions and would send it right out, Never happened. I have had several promised return phone calls, and have yet to get a call back, Savage policy appears to to be just to put people off and not worry about getting back to the customers, Today I talked to 4 levels of intake through management and got four different responses and no real answers other than I had to wait. The last lady basically told me to "give it a rest" and hung up on me. This is unacceptable and I want the person over "lack" of customer service to call me so we can have a discussion, When you are on hold the recording talks about Savage being reliable and dependable. The Mangement is anything but that, I would appreciate a call from management to discuss this problem and lack of customer service, Not the 4 other people I talked to today, Savage has a copy of the receipt.

    Business Response

    Date: 01/27/2025

    Savage Arms has been working towards a resolution to this problem with this customer's firearm.  ********************** has reached out to the customer to explain that the replacement firearm has been shipped and to discuss the short comings of the communication between us and the customer.  We hope that this will help to correct the situation.  Thank you for your support of Savage Arms.

  • Initial Complaint

    Date:01/13/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 22803162

    I am rejecting this response because:

    The  conversation i had with them was  very  different. They offered to replace my rifle with a newer model. It would take ***** days since the new models were not due in until the week of 1/27 or  so. I agreed with that. They also tols mwe they  would reach out  to me when they came in

    Sincerely,

    ****** ******

    Business Response

    Date: 01/17/2025

    Savage Arms has contacted the customer to discuss a resolution to the issues.  An agreement was made and we will work to complete the work needed.  Savage will be in contact in the future with the customer regarding updates as they are available.  Thank you for your support of Savage Arms.

    Business Response

    Date: 01/17/2025

    Savage Arms offered a replacement, which is an option stated in our warranty.  The customer agreed to the replacement.

    Customer Answer

    Date: 01/21/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:01/13/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ******

    Business Response

    Date: 01/17/2025

    Savage Arms has contacted the customer to discuss the situation with his firearm.  A few suggestions to correct the situation were offered and one was selected.  Savage will be in contact as we complete the process of getting a firearm back to the customer.  Thank you for your support of Savage Arms.

  • Initial Complaint

    Date:12/23/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that at this point the resolution is satisfactory that they have contacted me finally. If any further issues arise and I cant resolve them, I will let you know. 

    Sincerely,

    ****** Purchaseable for their product especially a brand new one under warranty with failure to assist their customer. Thank you so much.

    Business Response

    Date: 01/09/2025

    Savage Arms has contacted the customer to work through the concerns.  A shipping label has been provided to return the firearm to the factory for inspection and any repairs that might be needed.  We will continue to interact with the customer through this process.  Thank you for your support of Savage Arms.

Savage Arms, Inc. is NOT a BBB Accredited Business.

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