Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/17/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During a move I selected a local public school for my children to attend. I found that said school had a relationship established with and signed my children up under the impression that the care would begin on the date school was to start. A few weeks later I received an email from the after school program stating that due to their failure to obtain licensure the start date for after school care would be two months after the beginning of the school year. I have reached out to the company on multiple occasions seeking a refund for the 100 I paid in registration fees and they are refusing to refund. They claim that they cannot refund. If the program would have delivered its care as promised I would under But they have not and cannot do so. The school in question is ***************** in ************ and they had contracted out card for this school year with leading edge.

  Business Response

  Date: 08/18/2022

  Good Morning,

  ****************** account does have a credit on it of $100. She was attempting to reach out to ******************* who has been on vacation and I learned yesterday she was requesting a refund instead of keeping the $100 credit. I attempted to refund the $100 but saw there was a dispute of the funds already in process which was requested through her credit card company. I wasn't able to refund the fees since the dispute was in process. Attached is an email communication sent to ************** on 8/17/22 letting her know once the dispute is removed, I can move forward with the refund. I'd be happy to refund the $100, I just need the dispute to either be cancelled or finished processing. Please let me know if there is any other information you need from me. 

  ***************************

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  Customer Answer

  Date: 08/18/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  

  i request the dispute filed for services not rendered be honored and the funds handled between Leading Edge and my financial institution.
  FAQ
  
  Regards,

  ********

   

   

  Business Response

  Date: 08/22/2022

  Good Afternoon,

  The dispute ************** entered with her credit card company is currently in process. I cannot move forward with accepting or rejecting the dispute until it is finished processing. According to the credit card company, it may take up to 9/21/22 for them to finish processing the dispute. As soon as it is finished, a refund will be processed of the $100 credit on ****************** account. I cannot cancel the dispute from my end. If ************** cancels the dispute with her credit card company, I will be able to process the refund immediately.