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Business Profile

Ski Resorts

Wachusett Mountain Associates, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Wachusett Mountain Associates, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Wachusett Mountain Associates, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/23/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My daughter attends Ski Club on Tuesday nights with her high school. On Tuesday February 7th she accidentally left a portable cell phone charger and a charging cable on a bench at the mountain. The items were turned into Lost & Found. We called to inquire if they had been turned in, and when we were told yes, we gave my daughter's name (Carrina Cook) and told them she'd be back on Tuesday the 14th to pick up the items.

      On the 14th my daughter called me from the mountain and told me she had gone to Lost & Found and was told her items had been given away the day before, to a boy who had asked for them. We did not ask anyone to pick up the items for us and do not even know anyone who matches the description of the boy. I immediately called and spoke to someone at customer service, who confirmed that they were given to a stranger. She stated that they don't have a policy regarding returning lost items and that they will give the items to anyone who asks for them. I reminded her that they had my daughter's name and knew that she would be coming to pick them up on the 14th. She reiterated that they have no policy and will give them to whoever.

      She offered to have a manager call me the next day and I asked for her to please be sure someone called me. I never heard from them again.

      Business Response

      Date: 03/18/2023

      Dear *********,

      Thank you for bringing this issue to our attention. We are so sorry that your belongings were mistakenly given away. We get so much stuff turned in to lost and found that it is sometimes difficult to keep track of what's what. We will happily reimburse you for the items. Please email us directly at [email protected] and we will make it happen. 

      All the best,

      -Wachusett Mountain

      Customer Answer

      Date: 03/24/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




      Sincerely,



      ********* ****

    Wachusett Mountain Associates, Inc. is BBB Accredited.

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