We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Educational Consultant

Admissions Advantage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Educational Consultant.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/22/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally lodge a complaint against Admissions Advantage regarding their failure to fulfill the services promised as part of our contract. We contracted Admissions Advantage in August 2023 for assistance with our daughters college application process, for a total cost of $11,000. This amount was split into two installments: $5,500 paid in August 2023 and $5,500 paid in August ******* per their contract they would guide us through the entire application process till the end of the application process in May 2025. Unfortunately, none of these commitments were met. Beyond the application process, their failure to assist with summer programs, research opportunities, and extracurriculars added to our frustration. We had to navigate these aspects entirely on our own, which was contrary to their initial commitments. Their services were disorganized, lacked structure, and showed a complete absence of the promised system despite our repeated reminders. Since middle of December 2024, Admissions Advantage ceased all communication with us. This occurred at the most critical timethe final leg of the college application processleaving us entirely unsupported in meeting the January 1 deadlines for submissions. Even now we need help with the letter of continued interest and alumni interviews but there is no communication from their end. Given the failure to provide the promised services and their abrupt cessation of communication, I am requesting a partial refund of $5,500, representing half the total amount paid. This is a reasonable request considering their non-delivery of services during the most crucial period and their failure to meet contractual obligations throughout the engagement.I hope Admissions Advantage recognizes the gravity of their shortcomings and responds appropriately. If they refuse to refund the requested amount, I kindly ask for the Better Business Bureaus assistance in resolving this matter.

    Customer Answer

    Date: 02/02/2025

    I have not heard from the business in response to my complaint.

    Business Response

    Date: 02/12/2025

    I have refunded the money per request. This should be rectified.

    ***** *****

    Customer Answer

    Date: 02/18/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    ******* *****

Admissions Advantage is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.