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Business Profile

Mail Box Rental

The UPS Store #5209

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sent a package on December 13,2022 from Westport, Ma to *******,** to my brother and sister-in-law for Christmas. Package was damaged or opened between these 2places. Gifts stolen or lost and what was left was repackaged and sent to them. I have insured the package for $300.00.all I want is my $225.00 for lost gifts. And my insurance fee. I should not have been given the runaround between ******* Store and **** Not very good customer service. I regret ever doing business with them. Will never do it again, just want reimburse for my losses, thank you. ***************************

    Customer Answer

    Date: 04/05/2023

    I have not heard from the business in response to my complaint.

    I have had to reopen the complaint for missing part of my packagefor  the 3 rd time.

    Have not heard back from them yet on what they are going to do to resolve this problem.

    I have also heard the *** and *** stoer are being sued.

    I still cannot understand why it is so hard to pay for damages after I  took out insurance

    on the package. They did the loosing not me. What is the insurance for.

The UPS Store #5209 is NOT a BBB Accredited Business.

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