Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a vehicle on April ******* 2019 ************* GLA 250. ***** from top quality auto sales in ******** ma told me nothing was wrong with the vehicle. He told me the car was ****** and I ended up paying ******. When I drove it off the lot the next day the lights came on check engine light brake light gauge going up and down brake lights not working. I called them. They told me to bring the car in brought the car in. They changed the battery. The first time second time for the sameissue told me nothing was wrong with it. Third time how to get it towed because the brake light wasnt working, then tells me that they that the lights were on the dashboard ***** times and they still cant figure out what the issue is so Ive asked for a refund on the defective vehicle still have lemon law and *****. The finance manager does not want to give me my money back. I have recordings of him swearing at me talking over me veryunprofessional. I bought a vehicle that I cant drive. Of course Im gonna be upset. Im pretty sure if he spent $****** hed be upset too doesntwanna do anything for me doesnt wanna pay for the toll fee. Doesnt wanna pay for pretty much anything got hung up on multiple times because trying to tell him what the attorney let me law person told me that I have a right and Im protected by that law That either you refund me or do a buyback and they dont wanna do any of that

  

  Business Response

  Date: 05/28/2025

  Customer left an initial deposit of $3000 on 4/25/25, paid remaining balance of $14,769.88 on 4/28/25. She had a selling price of $15,995 and paid $17,796.88 total including sales tax and registration/title fee. She was registered 4/29/25 and was informed she needed to do the Mass state inspection within 7 days per law. A few days later, customer stated she has a service issue and I informed her to bring it by and we would check the car out for her, no problem at all. We found no issue with it at all after road testing, scanning, inspecting, trying to diagnose the issue she mentioned and found nothing. She was again asked to do the state inspection. A few weeks later the customer reached back out 5/19/25 saying she took it to ******** and doesn't want the car. I asked her if they had found anything and she couldn't give any specifics as to what was wrong. I asked if she had done the sticker, she said no. I asked her to please get the sticker, even if it fails, so we can fix the problem for her. She said she would. The vehicle was then towed into us with a rejection sticker, it was rejected for readiness which happens when you disconnect a battery and then do a state inspection. The vehicle needs to be driven about ***** miles before it clears and cycles out of readiness and can be put on the scanner.. The *** tow driver told us it did not even need a tow, it was driving fine and he drove it off the tow truck. I do have video showing that if needed. We then road tested, inspected, and scanned the car and found nothing out of the ordinary again.. As the car was here, we let it idle for a while and did eventually see service lights come on for a minute. I assured the customer that we are 100% responsible to fix it and would take care of it for her, no problem at all. She was not happy with that and demanded money back and us to pay for the tow, which we are not responsible for. The vehicle had a simple programming error and was sent to be fixed.. She was reassured the issue would be fixed and corrected, apologized to MANY times for any inconvenience and that it would pass MA inspection with no problem.. We have only been able to look at the vehicle 1 time after failing state inspection and we will 100% fix the vehicle properly. Unfortunately, we NEVER like to see it but with pre-owned cars, they are machines, things come up that need service and repair, but the issues being fixed and she will have a great, reliable, Top Quality vehicle!

  Customer Answer

  Date: 06/09/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I disagree with the statement from Top Quailty Autosales. The reason for my disagreement is because on 4/25/25 I purchased a car from this company and the finance person ***** ***** sold me a defective car. I paid ********. He charged me $75 registration fee, $60 title fee, $35 inspection fee, and $595 to put paper work together. On 4/28 I picked up the car 2 days later on 4/30 I called and let ***** know there was something wrong with the car. He told me to take it down. I brought it there they could not find anything. 5/8 same thing was happening they put a new battery in. 5/13 I brought the car there again and they still could not figure out the issue. On 5/19 I brought it to ************* and they told me it was the alternator draining the battery. I let ***** know he told me that ************* is lieing to me and that they just wanted to take my money. 5/20 the car went back to top quality by tow because the break lights did not work so if I was driving then that meant no one would know if I was stopping or not thats a safety issue. 6/2 I picked up the car and the seatbelt light was turned on flashing and ***** told me that if I wanted it fixed I would have to bring it in and pay for it. Under lemon law he already broke contract for charging me 35 to inspect the car but never did and I asked for a refund 2 days after 4/28 when it happened he kept saying no. I proof of all bills that were giving to me by top quality, triple aaa towing, ************* dealer ship. I spoke with a triple aaa manager that told me over the phone we do not transport cars so if your was not working which it wasnt then thats the only reason why we came to get it also told me that clearly if the car is on there lot which it wasnt for over a week and half then something wrong with the car I have asked ***** for a itemized bill which he told me he cant give me because hes not the mechanic and the work was not done by his
  Facility it was done by a master mechanic that worked somewhere else that they know did the job. I have all phone call recordings and can prove he said that.  

  

  Business Response

  Date: 06/09/2025

  Customer had called complaining about an issue with the vehicle a couple days after taking delivery, we do stand behind our service so we did ask her to bring it right down to us for service so we can take a look at it for her. We did do everything possible to scan and diagnose the issue she was describing but we were not able to find ANY issue with the vehicle at that time. She was advised to get her MA state inspection and we would go from there to see if there was any re-occurance. 5/8/25 she called saying there was a battery issue. Again, we told her to bring it in asap, computer scanned, tried to diagnose, road tested, electrical test, battery test etc were all done... Found no problems with the vehicle again, we did replace a battery only out of courtesy as the electrical test was good, but we did it as a courtesy as it was not a very big expense and wanted to accommodate the customer. Again, customer was urged to get her MA state inspection which she had still not done! During this time, car drivability was good, it was in use being driven daily. On 5/13 she brought the vehicle back complaining of the same issue. We did tell her to stop by again so we could try to find the issue. Again, we were not able to diagnose anything wrong with the vehicle and it was operating properly. Customer again was asked to get her state inspection as we noticed it was still not done yet. During this time customer became increasingly agitated and upset as we were only trying to help her but were not able to find ANY problem. On 5/19 she called from a Mercedes store saying the car was junk and she wanted money back. When asked what ******** said, she said they told her it needed a battery and alternator. I explained we just replaced the battery and the electrical test on the alternator was good. I informed her that ******** was probably offering her what is usually the first step in the process, most common things to cause similar issues but I explained those things were just tested and were good and battery replaced. I tried explaining to her she may not need those things done, but she was increasingly angry, yelling, and difficult to talk to as she did not want to hear ANYTHING other then demanding a refund. I again asked at that time (5/19/25) if she had gotten the state inspection done yet and she said no, she would have ******** fail it and tow it to our lot. She had the inspection done, failed state inspection reason was only for readiness, the computer could not get a scan on the car. Upon arrival the tow driver said there was no need to even tow it because the car was driving perfectly fine and he even drove it off the flat bed. We then tried to diagnose the issue again and found nothing, no drivability issue, no computer or repair codes, NOTHING.. While we had the vehicle running we did finally see an issue with the instrument cluster which I told the customer we were able to finally recreate the issue and we would take care of it for her and not to worry. The vehicle ended up having a small intermittent programming issue that we were finally able to resolve, we serviced the vehicle, fixed the issue and we did provide a state inspection sticker when we were done that passed MA state inspection with no issues. During this time customer was very angry and irate, stated she did not want the car and wanted a refund. ****** increasingly aggressive with employees, was calling almost 10 times a day, harassing employees and the owner of the business! She has had friends go online and slander us with bad reviews on ****** and Yelp as I have provided in a picture (we did have the Yelp one removed for being false and are in process of doing the same on ******). We also have phone recordings of her swearing and being very disrespectful, telling employees to drop dead!! We have accommodated this customer and have fixed the vehicle and it passed MA state inspection. She is only upset because when she was now complaining of a warning chime not turning off. I simply explained that we do have a diagnostic fee she would need to pay of $100 and if it was found to be a safety issue, we would take care of it for her, no problem, no charge. She got very angry, demanded a refund and continued to scream instead of having a discussion and warned of how many people she knew that she would have talk bad about us. We have helped this customer just as we said, stood behind her vehicle and took care of the issue she had and car is in great running shape and we do not feel a refund is warranted!

  Customer Answer

  Date: 06/11/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******** *********

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle has been brought back 4 times since purchase when I was told upon leaving with a check engine like that they ordered parts and it was fine to drive, I died out on the road from a alternator problem only to have it happen again less than a day after I picked it up for repairs When trying to come to a solution with **** the manager I was yelled at to come get my money or the loaner car they suddenly had available and when I said id like my money back then and showed up they pushed the loaner car on me and said my vehicle was being fixed. I then went back to pick up my car and with ********************************************************************************************* from safely driving on the highway. I've asked for a exchange for the Jeep compass they have on the lot for the same dollar price I paid and keep getting "Oh we already ordered parts"

  Customer Answer

  Date: 04/27/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ********* *****

• Initial Complaint

  Date:01/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As soon as I bought the car I drove home and after a couple days the car was shaking, I brought it back and I had a warped tire which could of ended up badly and popped on the highway and ended in me crashing, after I got new tires my car engine lights all came on and my car turned off, I brought it back and was told the battery was dead and got that replaced, then I was having more problems ended up needing new struts. Ive then had a new problem with the car every day since and I also purcashed extended warranty. I was told to drop my car off to get looked at and it was there for 3 days and was never looked at so I picked it back up. I then brought it to ******** to get diagnosed and sent the dealership the paperwork. He told me to come in and he would do it for me, when I arrived they all they did was give me a oil change and told me they would have to call me back for an estimate of the price to get it fixed, that was two months ago and I didnt hear anything yet and now theres a new noise my car is making, I purchased this car end of August 2024.

  

  Business Response

  Date: 01/09/2025

  Subject: Response to Your Concerns
  Dear Exalia ******,
  Thank you for reaching out regarding your experience with your vehicle purchase. I want to assure you that we take your concerns seriously and appreciate the opportunity to address them.
  When you purchased your vehicle on August 20, 2024, you were in a rush to obtain a car due to your immediate need for transportation. We understand that you wanted to avoid the expense of rental cars, which is why you proceeded with the purchase. At that time, we ensured that the vehicle underwent a thorough inspection and necessary work to guarantee it was safe and in good condition.
  When your vehicle came back for service, we performed several key maintenance tasks, including replacing the cabin filter, conducting an oil change and filter replacement, installing four brand new tires, and replacing the right front axle, front pads, and rotors. The vehicle also passed the state safety and emissions inspection.
  I understand from your complaint that you are experiencing several ongoing issues with the car. Please note that you also purchased an extended warranty from us that covers almost all mechanical breakdowns and repairs, with some exceptions like normal wear and tear, oil changes, and a few others specified in the contract you signed.
  This warranty allows you to seek repairs anywhere in the **** with a $100 deductible. If you return to us for repairs, we typically waive this deductible. Our team is committed to helping you resolve any vehicle issues promptly.
  Regarding the recommendations for maintenance from the ************* inspection, including certain fluid flushes, it's important to clarify that maintenance related to wear and tear is not covered under the type of contract you purchased from **************, a third-party company. Additionally, please refer to your contract, as it specifies that full refunds are only available within 90 days; any requests made after that timeframe may not qualify for a full refund.
  As for your request for a warranty refund, while we are willing to process a partial refund, it will be applied toward the principal balance of your loan rather than directly to you. Please keep in mind that if you cancel your service contract, you will not be able to file claims or have repairs covered under the warranty moving forward.
  We did ask you to bring your vehicle in for inspection, and we understand that you felt it was not handled promptly. We apologize for any inconvenience this may have caused. Our goal is to rectify the situation, and I encourage you to bring the car back so we can assess and resolve any ongoing issues.
  Thank you for your patience, and please let us know how you would like to proceed.
  Best regards,
  ******** *****
  General Manager
  Top Quality Auto Sales INC
  Direct Office: **************************
  Direct Cell :   ****************
  Emai: ********************************************************
  

  Customer Answer

  Date: 01/09/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 
  

  I got 4 new tires in September from town fair tire in ********* because of the bad tire they gave me with the car so that has nothing to do with the Maintenance and when I brought my car December 4th for the maintenance I only got a oil change that cost 135$ which I have the receipt for. I never got a right front axle repaired, front pads or rotors ever done to my car. The only thing that I got done to my car was rear struts through insurance in which I needed both front and back but the mechanic told me to come back in a month for the front struts so it didnt look suspicious.

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Exalia

   

   

  

  Business Response

  Date: 01/14/2025

  Subject: Re: Complaint # ******** -TOP QUALITY AUTO SALES INC
  

   

  Dear Exalia,
  

  Thank you for your email and for bringing this matter to our attention.
  Regarding complaint # ********, I understand your concerns.
  Vehicle Delivery: I acknowledge that the vehicle was released on 08/20/2024 without a prior service due to our prior business relationship with your family.
  Subsequent Service: The vehicle was subsequently brought in for service, including necessary repairs such as brakes, filters, oil, axle, and tires.
  Shock Replacement: The issue with the rear shocks occurred after the 30-day warranty period. However, we utilized your existing warranty to replace them, saving you approximately $800.
  Oil Changes: Routine maintenance like oil changes is generally not covered by the warranty.
  Recent Concerns: I am aware of your boyfriend's recent inquiry about a loaner vehicle. While we are currently experiencing high demand, we welcome you to bring the vehicle in for inspection at your convenience.
  Please note that your warranty covers most mechanical breakdowns as outlined in the Liberty Shield brochure (copies of Levels 1, 2, 3, Tech-Shield, and Eco-Shield are attached).
  If you wish to cancel the warranty, please visit our dealership to complete a cancellation form.
  We value your business and are committed to resolving this matter amicably. Please feel free to contact me directly at [Phone Number] or [Email Address] to discuss this further.
  Sincerely,
  ******** *****
  General Manager
  Top Quality Auto Sales INC
  

  Direct: *************************

  email:********************************************************

  Customer Answer

  Date: 01/22/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Exalia

  I bought my car at ***** miles when Mercedes are supposed to have a transmission service including a pan every 6 years or 60k miles which should have been done before I bought the vehicle. First **** stated in the first email that I got my front axle , break pads and rotors, then in the second email he only mentions the axle and brakes. I have documentation of everything Ive ever got done to my car at top quality auto which only included the struts that I did get covered by warranty which I did pay 3500 for so I would expect it to. I got 4 new tires at towne fair tire, and lastly I got an oil change out of pocket which was expected but is making it seem like you did all these services for me which was supposed to come with a car when you get it from a dealership but thats besides the point. I would like to see the receipts of my car getting the axle fixed, my brakes done and the rotors ever done to my car because I can guaranteed none of that was ever done I actually needs my breaks done right now. My problem is that I tell you Im having problems with my car, you tell me you will take care of it and then I bring in my car, it sits there for days without even being looked at and the mechanic will tell me that he doesnt know why you would tell me to bring it in because he doesnt have to look at it, which I have a voice message from the mechanic stating that he hasnt had the chance to look at my car yet because you told me to drop it off but didnt communicate that with him and that you cant just tell people to drop their car off without him knowing as he doesnt have time to look at every single car at the same time. I brought my car in December 4th when I got my oil change with a list of  things needed to be done to my car from ******** since you guys didnt have time to look at my car I got it diagnosed and brought the papers to you and the only thing I got done was an oil change and was told that I would be called when you guys came up with the price it would be to fix my car and it is now January 22nd and I have still yet to get anything fixed or even a call.

   

• Initial Complaint

  Date:06/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Wednesday June 19th went to look at a car, since holiday finance found one possible rate. Gave a refundable deposit, per sales man *******, since it was a holiday. The rate they got was high so I said I could get a lower rate from my bank, to which the finance guy, can not recall his name maybe **** said no you didnt. I told him I was going to check with my bank and next day decided I was not interested. Got a text from *** who asked If I was still interested to which I texted back no since we could not make a deal. That was on Thursday. Friday I get an email saying thank you for the purchase. Tried emailing back went as not delivered. Called Saturday said I am not interested any more.p was transferred to finance to tell them to cancel any transactions Found out the deposited my check in Friday. Contacted several times to get my deposit back.No one has returned my calls on how they are refunding me.

  

  Business Response

  Date: 07/01/2024

  She has contacted and asked us that she does not want to move forward with the deal. So we will mail her a check from our accounting department , as matter of fact i do have the check number # ****.

• Initial Complaint

  Date:11/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April of 2023. I purchased a used vehicle from Top Quality Auto.The vehicle was delivered to me with a "gearbox malfunction" light on.I alerted Top Quality. I also took the vehicle to an automotive garage. they ran a diagnostic report.I sent the diagnostic report to Top Quality, which showed several issues with the vehicle. They had me wait and then took the car back and then found after trying to replace a part, they found that the vehicle would need a new transmission.They had me take the car back and wait a couple of months to get the vehicle into their mechanic, and the car has not been worked on yet while at their mechanic's shop.

  

  Business Response

  Date: 11/11/2023

  Customer purchased a vehicle, the vehicle passed the ******** inspection. During his ownership he had an issue arise that we were happy to get addressed. We sent the customers vehicle to an Audi specialist that is familiar with working on the Audi brand. While the vehicle was at the shop the mechanic had an unexpected death in the family and had to leave the state, which led to the delay in repairing the vehicle... The customer was told the repair would be resumed as soon as the mechanic returned to the state. 

• Initial Complaint

  Date:05/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2010 ******** **** C300 from Top Quality Auto in July of 2022. The price of the car was $9999. I put a $2000 down payment down and pay $320 on this car every month. When test rode the car it had a check engine light on. When I returned to the dealership from my test ride I immediately informed the owner and he assured me the light would be taken care of and an inspection sticker would be put on the car before I picked up the car at the end of the week. When I went to get the car the light was still on and no sticker. When I asked about it the owner told me because of Covid he was still waiting on the part so if I could bring the car back to him the next week he would get it all taken care of. Well since then, *** brought my car back to him 6 or seven times, which hes had my car for weeks at a time, never resulting in the check engine light being fixed or having an inspection sticker. *** contacted him over a dozen times trying to resolve this and nothing is getting done. About 3 months ago I took it to a mechanic myself to try to get a sticker and an oil change. He informed me it'd be in my best interest to bring this car back to where I bought it because upon his inspection the entire underneath of the car is rotted and falling apart. He ensured me there is no way any of this has occurred in the time Ive owned the car and this is most likely why the place who sold it to me is avoiding me. The check engine light is the least of the cars problems and it would have never ever passed an inspection. I would like all of my money that *** invested in this car back. Or at the very least to be put into another car that passes a solid inspection with no issues at my same monthly payment.

  Customer Answer

  Date: 06/14/2023

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 12/02/2024

  Subject: Resolution of Your BBB Complaint
  Dear [Recipient's Name],
  Thank you for your feedback regarding your experience with the 2010 ************* C300 purchased from our dealership. We genuinely appreciate your patience as we worked to address your concerns.
  I am pleased to inform you that your issue has been resolved. We have successfully made arrangements to rectify the situation, and we are committed to ensuring that your experience moving forward meets your expectations.
  If you have any additional questions or need further assistance, please do not hesitate to reach out. We value your satisfaction and appreciate the opportunity to serve you better.
  Thank you for your understanding.
  Sincerely,
  ****
  General Manager
  Top Quality Auto Sales 
  ******* ******
  Tel: **********************
  

  Customer Answer

  Date: 12/04/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:07/27/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 30, 2022, I, Ali ****** came alone into Top Quality Auto Sales, Inc.I spoke with *****************************, the general manager, employee and/or agent of Top Quality Auto Sales, Inc.I discussed the options of trade an automobile with **************.**************, without my wife Rola ******* authorization (who was not present) or my authorization, submitted 4 requests to the three major credit reporting agencies (Equifax,Transunion, and Experian) to see the credit files of Rola ******, better known as a hard credit inquiry and 5 requests to the three major credit reporting agencies (Equifax, Transunion and Experian) to see my credit files.Neither me or Rola ****** requested the hard credit inquiries nor did either of us authorize any inquiries, much less multiple inquiries.

  

  Business Response

  Date: 08/15/2022

  Good Morning, 
  
  Hope you are having a great day. Unfortunately all what Mr. ****** has mentioned is false information as well his Attorney has sent us a letter and we have replied back to him. Mr. ****** has fully authorized us to run his credit. 
  Please note that we have never had any issue in the past in regards to this matter. 
  
  Let me know if any sufficient documents its needed to close this matter. 
  
  
  Thank You
  Regards 
  Joumana Chedid 

  Customer Answer

  Date: 08/16/2022

  I am Ali ****** and this is my response to the BBB. About complaint # ******** against Top Quality Auto Sales Inc.
  My attorney mailed a letter via Certified Mai to the business claiming they used unfair
  and deceptive tactics in violation of ************ Laws chapter 93A.
  They responded through their attorney and denied my claims.
  Their denial was full of falsehoods.
  I did not authorize the business to run credit inquiry.
  My wife, ************* ****** was never asked by the business to authorize a credit inquiry
  on an application for credit for her. They submitted the credit inquiry without her knowledge
  or authorization.
  Mrs. ****** had purchased 2 cars for cash from the business, in January 2021 a Kia
  Optima for $15,000.00 and in May of 2022 a ******* Alantra. She had given her personal
  information to facilitate the registration of the vehicles with the ******************************** ********** of ***** Vehicles by the business.
  That is how the business got the information.
  After the inquiry, Top Quality Auto Sales Inc. bought a car from ************************ Long Term *************. for $32,500.00, (we can produce the check).
  This proves the ******* did not need credit and inquiries about their credit should not
  have been submitted to the credit reporting agencies.
  The business still has Mrs. ******* personal information, and we are very concerned
  that the information will be used again fraudulently and to our detriment.
  I have already contacted the Attorney General for the *****************************
  and the *************** **********.