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Business Profile

Construction

BMC Masonry & Construction

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/28/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Full problem statement attached. Proof of payments can be provided along with additional files.On April 6, 2025, I received a complaint from my 3rd floor tenant that she almost tripped on the top stairs. On the same day, I communicated this concern and the need to resolve the stairs to ***** by text. I did not receive a response, and followed up by call on April 8, 2025. On April 11, 2025, ***** arrived to my home. I again expressed my concerns for the stairs. He stated the stairs met code in regards to the small top step, but did put in a false top step after I stated it was almost 9 stepping into the building. He also resolved my gutter at this time.During early May, I received another complaint from my tenant and proceeded to reach out to the building inspector on May 17, 2025. I received a date for inspection on May 19, and communicated this to ***** by text same day, with no response. The morning of May 22, I communicated again by text to ***** regarding the building inspector, and received no response. The building inspector for the city of ********* arrived late morning on May 22 and found several serious concerns with the building. I have attached the inspection report detailing the concerns. I called ***** following the inspection, and the number was out of service. Since this date, I have tried calling ***** on May 23 and May 26, but the number remains out of service. I have tried emailing, both ***************************************** and ******************************************************** on May 22, May 23, and May 26 with no responses. I have tried contacting ***** through **** ******** page on May 22. My partner drove to his business address on May 22 at ******************************************************** and left a printed request with the building manager to deliver.

BMC Masonry & Construction is NOT a BBB Accredited Business.

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