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Business Profile

Computer Parts

Mode Designs, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Parts.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/29/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Mrs,Mr, I contact you in regards to an order placed the 28/07/2023 at *********************************** for a keyboard and a set of accessories for a total of $324.89 including $41.89 of shipment from DHL Express Worldwide which was imposed on me since the company did not offer any alternative shipment option. All products were apparently in stock during my order and as such the company claims 2-5 business day shipping delay . I did receive a shippment notification the 24/08/2032 so almost a full month after the date i placed my order . Furthermore as of the date of my complain we are the 26/08/2023 and i have yet to receive my order so the 2 business days have not been respected. Therefore i find the $41.89 for the shipment service to be unjustified and i would like to request a full refound for that service. Best Regards .

    Business Response

    Date: 09/06/2023

    We accepted a return from the customer and issued a full refund.

    Customer Answer

    Date: 09/07/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    Raldi Haxhiaj

Mode Designs, LLC is NOT a BBB Accredited Business.

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