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Business Profile

Heating and Air Conditioning

Farrell Heating & Air Conditioning

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/30/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted mr.********************** to replace my heating system is october of 2022 as my heat suddenly stooped working. At that time temperatures were in the 30's and i was living with my wife and 3 year old son and we needed our heating system replaced immediately. I spoke to Mr. ********************** and explained to him the urgency of the situation and he assured me he would be able to replace the system in a timely matter. I paid a 50% deposit $4000 to contract him to work for me on October 08, 2022. He stated he would come on October 24 to replace the unit and on the appointed day he began giving excuses about his van breaking down. Every time we were to reschedule he would come up with some reason as to why he couldn't make it. I began to lose faith that he had any intention on fixing the heat in a timely manner and patience was running thin as our heating system was still down. I told him I no longer desired to do business with him and that I would like a refund. I was within the required time frame per his contract to request a refund and he agreed that he would refund the money within 90 days. It is now January 30,2023 and i have made numerous attempts to contact of which he has not replied to. He still has not refunded our deposit nor made any contact regarding doing so.

Farrell Heating & Air Conditioning is NOT a BBB Accredited Business.

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