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Business Profile

Leather

Triton Leatherworks

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Leather.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/31/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product and paid in full. The date for the item to be finished was 20 weeks. That date has come and gone and *** tried to contact the company on multiple platforms and they refuse to respond. I have no idea if I will ever received the product I paid for.

  • Initial Complaint

    Date:05/16/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    04/01/2025 I had purchased a glove strap in which was delivered to the wrong address and received no contact at all after multiple attempts of reaching out via phone, email and social media. I had placed another order a couple months after the first one and after refusing to contact or addressing the mess up I wish to just cancel the order and receive a refund. After attending to contact about this I have still yet to receive a reply. Attached i have the product being delivered to the wrong address. As well as the order I am requesting a refund on.

    Customer Answer

    Date: 05/27/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    **** *******

  • Initial Complaint

    Date:04/22/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an item from triton leather works on December ****** and was given a ETA of February 13- April 9. I have not received the item and have tried contacting the seller multiple times via text, email and phone number with no answer. The item number is TL39IQ1Y.

  • Initial Complaint

    Date:04/12/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase with the company on December 8 of 2024. There was a leadtime of 5 to 8 weeks. It is now April 12 2025 and I still have not received my product. I have made numerous phone calls and sent numerous emails And received no answers back. I think this company is a scam and any help you could give me in resolving this issue would be helpful.

  • Initial Complaint

    Date:04/10/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 21st, 2025 I placed an order for $113.00, the item was a custom radio strap for firefighters like myself that use them for work. The estimated ship time was 4-6 weeks, the original email confirmation said April 11th- May 7th was the expected arrival date. However on social media the company announced that they are months behind and only now starting orders from November. I attempted to contact the company a number of times via the email and phone number given in the email for help, with no response. Orders with this company may be able to be canceled, however their website doesnt have working customer accounts, and the sign on link is broken. The order cannot be canceled, will never get to me based on address change, and they do not reach out in communication efforts. I filed a dispute with my bank to refund the money and cancel the order since they clearly have no already started on my order from March.

    Customer Answer

    Date: 04/20/2025

    I have not heard from the business in response to my complaint.

Triton Leatherworks is NOT a BBB Accredited Business.

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