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Business Profile

Window Installation

Quality Window and Door, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/21/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for 4 basement windows with Quality Window and Door on Thursday January 18th when they were at my home. I showed them that my windows were very damaged and in need of replacing soon. One of my windows completely fell out due to wind. The weather is freezing also. I paid the deposit of $500.00 via credit card. They then told me it would take up to 12 weeks to get the job done. I sent them a message today via text to notify them of my intent to cancel because I found someone who can do the work sooner. They argued with me about the weather etc and were very unprofessional. I am within the 3 business days required to cancel and they have not confirmed that they will cancel and refund my order. I sent an email and will go to their office with letter in hand tomorrow as it appears they are open tomorrow, Sunday January 21st. Please help. Thank you

    Business Response

    Date: 01/22/2024

    Deposit was refunded 48 hours after contract was signed

Quality Window and Door, Inc. is BBB Accredited.

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