Complaints

This profile includes complaints for Paul E. Jewett Construction Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Paul E. Jewett Construction Company

  945 Bedford Street Whitman, MA 02382-1172

• 

  Paul E. Jewett Construction Company

  PO Box 343 Whitman, MA 02382-0343

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  yes we hire **** jewett constrution back in 2019 to fix the roof to fix columans repair Gutters this constrution company did not corrrect the problem on water leaking out of gutters we have ********************* here many times he still has not fix leak the water is going down on bricks and frezze up we have call him left message and will not return any calls we paid **** jewett a lot money over $twenty six thousand dollars he gave us a ten year warrthy on roof it is not fix right so he needs come back here and fix it right

  

  Business Response

  Date: 11/13/2023

  Response to complaint # ********.   I will refer to , ****** voicemail left on my phone from October 18, 2023 , as ***********    
  
  Im Flabbergasted that w/in 10 days of receiving "****** "voice message , the only one ,single , communication from him , since at least if not more over a year ago now , from the 18 th  of this October , that I already received a letter from your organization ? ( I was out of state for a week ) . It has been over a year or more since my last contact with "***** " , re: this matter. I have responded to all of "******" phone calls in the past. I have met with him on 2 occasions while it was raining only to find nothing wrong . Further more I went there personally , up to the gutters / roof , and performed a water test .  Again , their were no signs of leaking or dripping at all ,from the original copper gutters ,that were re hung in such a way that the roof water would not cascade over the gutters ( as that's what was happening before, prior to my repair wo
  rk and cleaning them out  ) . Yes there are steps just below the gutter that water drips onto , as with , most other anything / everything else outside , things get dripped on when it's raining out ! I don't know how to help "*****" understand it's not possible to stop drips coming off of anything including the bottom of any 

  Customer Answer

  Date: 11/14/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  Customer Answer

  Date: 11/14/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  this is regarding complaint # ******** ********************* construction company we hire **** back in 2019 to fix the gutters and roof water leaking out of gutters with  freeze onto  bricks  ********************* said i will fix it with a ten year warranty again we call him to fix it  we had him back in august 2021  water is still leaking on the bricks again we brought this to his attention and said there is nothing wrong with the gutters i all  call him a 2 or 3 in sept of 2022  about this problem **** would not return any calls or emails i call him on 10/ 20/ 23 **** would not call us back or come down to look at this building