Complaints

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• Initial Complaint

  Date:04/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The beginning was 3/21 and it ended 8/22, I had a fire at my house, and I hired this contractor to do extensive repairs on my house. I did not pay this contractor, my insurance company, ******** paid him. His last part of the work was to replace 6 windows. I got the last check, he brought me to cash it, (I stupidly) gave him the whole check amount. To this day, I have not heard from him. I have left numerous texts, and phone calls. I called my Insurance Adjuster and who got ahold of the contractor and was told that I would be receiving a phone call soon. There are also some small jobs that he left incomplete. I am frustrated beyond my limits. There are many more details. Please feel free to call (after 12:00 is the best time) or email me. Thank you in advance for you attention to this matter.

  Business Response

  Date: 05/15/2023

  In response to the complaint you received it is as follows we received a scope of work from the insurance company only window on the scope was replaced the living room picture window which was replaced with a ***** bow window that far exceeded the allowed amount from the insurance company to replace and install by more then $2000 and we didn’t asked home owner to pay any additional cost out of pocket the kitchen was the same thing we upgraded from laminate countertops to granite added an island and crown molding again far exceeding allowance give by insurance company and didn’t ask owner for any additional funds out of pocket the kitchen floor same situation in addition to those extras we installed a 17’ beam that replaced a baring wall that was not in scope of work at no cost to owner that valued over $7000 in materials and labor that is just the beginning of all the extra work performed at no cost if you would like copies of scope of work from insurance company it can be provided in addition to the contract signed by the customer that doesn’t state that any window other then specified by insurance scope of work would be changed and the signed certificate of completion by owner so insurance company could make final payment to the company can also be provided if any other information is required at all please contact us at ************
  Thank you 
  Daniel J T******* 
  

  Customer Answer

  Date: 06/09/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I asked numerous times for a copy of the contract, but was never provided with a copy. I was given a blank signature page and asked to sign it with the knowledge that as soon as the contract was completed, a copy would be given to me. I also would like to know why I was told over and over that the 6 windows would be purchased and installed for free. Dan told me numerous times that if I signed the Certificate of Completion then the final check would be sent, and he would be able to get the windows, and install them for free. He even told me that the last couple of unfinished little details would be completed when the windows came in (fixing a problem with the bow window, stapling the wire from the pellet stove to the thermostat, etc.). I would like to see receipts for the bow window as I was told different amounts that it cost to purchase it. Regarding all of the overages, there were numerous things on the insurance contract that were not completed and without the copy of the contract from Dan, there isn’t any way to compare the amounts. 
  
  
  
  Sincerely,
  
  
  
  ***** ******