Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/07/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Daniel L on August 5, 2024 to renovate a bathroom. Despite his assurances this would be done as quickly as possible it dragged on for months. We paid him over $21,000 for work and on November 9, 2023, we gave him $7,537.80 to purchase 6 replacement windows for us. We agreed upon that they would be purchased from a local lumber yard (**********) as Dan told us he was their primary subcontractor for installing windows. He went on vacation 2 weeks later and I met with him in person on December 11, 2023 and the only task that was accomplished after this date was installation of the shower doors and a plexiglass panel put over the bathroom window. I contacted Mr. Luczynski repeatedly about the remaining work and about the windows - he told me they were custom so wouldn't be ready until the end of December/beginning of January 2024. He kept telling me in January we were waiting for windows from ********** so on February 7, 2024 I called them myself. I spoke with Kirk, their window representative and was told no windows were ever orders and he confirmed he would have taken the order. I also called the other 2 local companies that sell windows and they had no record on file. I told Mr. Luczynski to return the money and gave him 10 days. He did not respond (although that afternoon he did have someone enter my home to retrieve his vacuum cleaner). I sent a copy of my request via text and email. After he did not respond, I sent an official 30 day demand letter on February 15, 2024. The mail carrier attempted delivery twice and both times it was refused. I also sent the letter via email. The letter is in the process of being returned to me. I am filing a law suit in district court, I am making a complaint with the ************* licensing board and am writing this review to warn others. I currently have a demand for over $10,000 for work not done and the money he took for the windows.

  Business Response

  Date: 03/07/2024

  On November 8th 2023 I received a check from the ********** in the amount of $7,537.80 for six new custom sized windows. I ordered the windows on November 13th the Monday after I received payment. I did not order the windows from ********* lumber because they were less expensive through another supplier. I did not make any agreement to order the windows through a specific supplier with ********** The glass in the windows needed to be tempered to meet the building code making the lead time on the windows a bit longer than usual, I informed ********* who did not seem to be concerned at the time. Over the next two months ********* would call or text about the status to which I would tell her that they were ordered and I expected them between eight and twelve weeks. On February seventh ********* sent me a text telling me that she no longer wanted the windows and that she would send me an email later that day, detailing monies she would like returned. I did not receive that email. On February 26th however I did receive a certified letter delivered to my home which I did accept. The letter outlines the refund that she would like and a date of return on or before March 18th 2024. The windows in question arrived on February 17th. they are special order windows which I have no opportunity to return for a refund. I can drop the windows off now or I am willing to refund the cost of the windows. There is also an unpaid balance of $3,000.00 due for completion of the project which I held off billing because I was unable to finish the window trim without the new window installed. I would hope the unpaid balance would cover any other monies/refund she thinks she is intitled to.  

  Customer Answer

  Date: 03/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that returning the $7,537.80 will be acceptable to me.  Since Mr. Luczynski did receive the demand letter, I will expect a certified check in to be made out to my mother in that amount to be received by March 18th.  We cannot accept delivery of the windows as we have no idea where they were purchased and if there is a problem with the installation we will have no recourse.  
  
  Sincerely,
  
  *************************************

  Business Response

  Date: 03/28/2024

  BBB spoke to Mr. ******************** who stated that a check was hand delivered to a member of the consumer's household named ***** this morning. The matter should now be resolved at this point.

  Customer Answer

  Date: 03/29/2024

   
  Better Business Bureau:
  
  The payment has been received - thank you 
  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:11/02/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I have a written agreement dated 4/10/23 with contractor Dan Luczynski to do work on our house at ********************************************. Mr. Luczynski required a deposit of $10,000. I wrote a check to Mr. Luczynski for that amount on 4/17/23. The check was cashed by him. Mr. Luczynski told us that work would begin in about a month, and that "you'll have your house back by the summer." Over the next weeks and months, we sent emails, phone messages, and texts asking for an update on the project and when work on our house would begin. Work on our house never began. On 7/28, we received the following email from Mr. Luczynski: "I think it is probably best if I return your deposit in full." I wrote back that I agreed to this. We never received the money. Over the next several weeks, we contacted Mr. Luczynski by phone, text, and email. Mr. Luczynski finally answered by text on 10/4, saying that he had mailed $7,500 to us that day and would mail the remaining $2,500 a few days later. We never received the money. On 10/16, we emailed and texted to Mr. Luczynski that we still had not received our deposit and that if we did not receive the $10,000 in full as promised by 10/23, we would be taking further action. This is why we are filing this complaint with you.*** PLEASE NOTE: Mr. Luczynski is not reachable at the address Luczynski Brothers in ************. He has been reached at: ************************************************ PH: ************

  Customer Answer

  Date: 11/30/2023

  Contractor Dan Luczynski remains unresponsive to our letters, texts, and emails.

  PLEASE NOTE AGAIN: Any address that says "Williamstown" has not existed for some time. 

  The only address we have for him, which we believe is his home address is: ****************************************************;01343

  His cell number is: ************

  His email address is: ******************************************************

   

  Customer Answer

  Date: 11/30/2023

  Thank you so much.

  We really appreciate your efforts.

  Just to clarify, his address is: ************************************************

  He had in the past communicated with me and my husband from the ****************************************************** address. Our emails to him at that address have never bounced. I'm not sure why yours have, but he may have put the BBB on a black-out list. 

  Needless to say, we are beside ourselves. We are retired and need our money returned to fix our home.

  Thank you again,

  *****************

  ***********************