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Business Profile

Computer Software

Sovos Compliance LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/18/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a letter saying Sovos was holding unclaimed property of mine. When I call their number , they won't discuss my property with me or in what timeframe I'll receive it. I been treated like a dog.

    Business Response

    Date: 04/22/2024

    Sovos provides software solutions and services for business customers to report on unclaimed property to state regulators.  Sovos does not itself hold unclaimed property on behalf of its customers or any individuals.

    The letter referenced in the complaint relates to a data security incident and contains important information regarding that incident.  However, the letter should not be interpreted to mean that Sovos itself holds any unclaimed property.

    For additional information regarding any unclaimed property, you should contact the state regulator where you live or may have property to search their unclaimed property database.  For *****, the website associated with the applicable state regulator is www.claimittexas.gov.

    Customer Answer

    Date: 04/22/2024

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    The letter sent to me stated they had my property at a ********** center located in ******, **. My property is not with the State of Texas because Sovos has it. So their explanation makes no sense. I never mentioned a data breach? I appreciate their auto reply and not solving the problem. 

    You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    *****

     

     

    Business Response

    Date: 04/25/2024

    Hi,

    If you could provide additional information regarding the letter you received (including a copy of the letter) via email to ******************************** or attach it to the complaint here, we would be happy to investigate it further.

    As mentioned in the initial response, Sovos does not hold unclaimed property on behalf of individuals and provides unclaimed property services to business customers only.  Sovos does not operate a processing center in ******, *** 

    We will need more information to see if this matter is actually connected with Sovos in some way or what may be going on here.

    Thank you.

  • Initial Complaint

    Date:02/06/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contracted to design 8 medical illustrations by a gentlemen names ***** at Sovos Compliance, LLC.I completed 4 of the illustration but then they said they needed to cancele the other 4 due to a emergency and want me to send them **** before the check they sent even cleared. I told him not untill the check clears and of course the check bounced and put my account under investigation.

    Business Response

    Date: 02/08/2023

    Dear ***,

    We are not aware of any relationship between Sovos and you or your company.  If you have any evidence of such a relationship, please provide it.

    Sovos businesses includes neither health nor medical activities. Beyond, we do not use any illustrations of any kind to promote or illustrate our activities. Our service providers are paid through a proper procurement process. Thus, we are not aware of any legitimate engagement of the type described in your correspondence.

    Your sincerely,
    Sovos

Sovos Compliance LLC is NOT a BBB Accredited Business.

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