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Business Profile

Express and Transfer Services

K & A Express, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Express and Transfer Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ship freight internationally from *************** through a forwarder in **********. On Feb 24th, K&A Express was hired to pick up our latest shipment. Driver ****** was dispatched from K&A in Wilmington. As soon as the driver arrived he began cursing and at the shipping party who were onsite *********************** and dock master. He sat in his cab for four hours and refused to move the truck to the dock. After four hours the driver ****** came out of the cab and asked **** and dock master to sign a form that said he attempted to pick up the load. When **** and the dock master refused ****** started screaming at them saying 'Sign the f****** papers!!' and other various forms of expletives. After ****** left without getting any signatures from **** and the dock master I called the sales manager at K&A Express ******************************. He communicated to me that the truck driver told him that when he got there there was too much snow leading to the dock. And *************** also said everyone working at the dock had left when he refused to load at the dock. This is a lie. ****, dock master, and other employees were there the whole time ****** refused to get out of the truck or dock. They were out since early morning clearing the road to the dock, salting, and sanding it down. Two other trucks had arrived and departed that same morning without any problems. Now K&A Express has billed the forwarder who in turn has billed us the shipper in excess of $2000 USD for the failed pickup. ******'s behavior cannot said to have been a good faith attempt for a load pickup. A dry run typically means missed pickup because shipper wasn't ready. This is not the case. If this K&A Express transport decides to bill shippers because the trucker refuses to do his job on a whim the shippers have to pay each and every time? The shipment no. for pickup is 300041311.In almost ten years of shipping and having loads picked up this is the first time we've had such an incident.

    Customer Answer

    Date: 04/08/2023

    I have not heard from the business in response to my complaint.

K & A Express, Inc. is NOT a BBB Accredited Business.

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