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Business Profile

Personal Trainer

NA Fitness Personal Training Studio

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Personal Trainer.

Complaints

This profile includes complaints for NA Fitness Personal Training Studio's headquarters and its corporate-owned locations. To view all corporate locations, see

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NA Fitness Personal Training Studio has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/06/2025

      Type:Sales and Advertising Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband and I have been clients of NA Fitness Personal Training Studio, LLC, ***** ********, owner and manager, since 9/19/22. On 4/21/25, she sent a group email to all her clients stating that her studio was closed as of that day. She made no mention of refunds to her clients for unused sessions. My husband and I have a total of 277 unused sessions totaling $7079.00. Despite numerous efforts to contact her by phone, texts, or letters, she has been unresponsive. Her payment method was to sell large packages of sessions (usually 100, 50, or 25) in advance of services. She, therefore, collected large sums from her clients, who are now left with significant investments in her services and no offer of refunds. The studio is now closed and all equipment removed from the premises. In addition, Ms. ******** was either dishonest or kept terrible records because when I asked some time ago for an exact count of sessions I had remaining, she told me a number that was about half of the number indicated on my husband's detailed records. I am demanding a full refund for services paid for, but not rendered.

    • Initial Complaint

      Date:05/04/2025

      Type:Sales and Advertising Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ***** the business owner encouraged her clients to purchase sessions before their original sessions were over by offering discounted prices. Many clients took advantage of this. Without any warning she sent out an email that she was closing. A lot of people were out thousands of dollars. She wouldnt respond to anyone. Apparently she is know offering training in *************.

    NA Fitness Personal Training Studio is NOT a BBB Accredited Business.

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