We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Transmission

AAMCO Transmissions
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My car was diagnosed as needing a new/rebuilt transmission. I had brought it to **************** but I couldn't afford their price.I then brought it to a trusted mechanic in ************* who said he refers all his clients who need a transmission to AAMCO in Wilmington.So, I had it brought there. I have a record of a call from them asking me about my alarm not shutting off and the lights blinking. They said it needed a new battery. I was at work and said go ahead. Now they are the mechanics so you think they would know why that was happening.Then, I was told that the car wasn't starting or doing anything.I then had it towed to another mechanic in ************* who showed me the fuse box and other damage.Whoever had put the battery in had switched the cables so it went in wrong and blew all of my fuses and I am left without any electrical functions.I had the transmission replaced,but I was charged over $280 for the battery and over **** to diagnose and fix (what he could), this was a In *************.I seek reimbursement from AAMCO in the amount of $2000.I have ************** stamps.Also I know it is a franchise and I know that their technicians do not have to go through any particular training so I was very distressed when I was told they didn't do it it wasn't their fault.

    Business Response

    Date: 01/08/2024

    *********************** had her car towed in on 10/12/23. Yes, if was referred from another shop like most of our customers. What she failed to mention, was that the car was jumped by the *** tow driver prior to it being dropped off In our lot. When we received the vehicle, which was completely dead, we recommended starting with a battery so we can get the car up and running before we moved further into diagnosing the transmission. We replaced the battery and now the car runs but with several codes and a behavior which is not indicative of a transmission issue. We advised the customer we didn't believe it was a transmission issue and would require further electrical diagnoses for engine related electrical issues. We recommended taking it to a dealer or electrical specialist. She tows it to another shop and she allowed them to convince her the battery was connected backwards. We have it on video camera the car was jumped backwards on the tow truck. I will not allow our business to be misrepresented or blamed for someone else's mistake. I explained this several times to ******************* and all the people she had call our shop on her behalf. Also we never charged a diagnostic fee, she was only charged for the battery and that was it. 

AAMCO Transmissions is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.