Complaints

This profile includes complaints for Northern Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Northern Bank has 12 locations, listed below.

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  Northern Bank

  275 Mishawum Rd Woburn, MA 01801-8805

• 

  Northern Bank

  482 Boston Rd Billerica, MA 01821-2710

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  Northern Bank

  13 Center St Burlington, MA 01803-3014

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  Northern Bank

  430 Boston Post Rd Sudbury, MA 01776-3009

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  Northern Bank

  414 Massachusetts Ave Acton, MA 01720-3744

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

  Thank you very much for your assistance with this matter.

  Regards,
  
  ***************************

  d my interest from February 1 - 13, 2024. When I asked why, I was told that if you close your account before the last day of the month when interest is posted, you do not get any interest whatsoever for that month. That policy was never disclosed to me when I opened the account, nor when I called to close it. Had I known that that was their policy, I would have chosen to close my account after my interest posted. I also would never have opened a Money Market account with ******************** to begin with!I cant help but believe that customer service intentionally did not inform me that I would lose my interest if I closed my account before the end of the month, and intentionally delayed sending me my money, in order to keep the several hundred dollars of interest that I earned on my account. This is unethical and dishonorable behavior, and especially egregious when perpetrated on a longtime loyal customer of 13 years.

  

  Business Response

  Date: 04/15/2024

  Good afternoon,

  Thank you for sharing ******************** complaint with us. **************** had also reached out directly to the Bank to file a formal complaint in this matter. We reviewed the complaint and resolved the complaint by providing **************** with the interest he requested. We provided a formal response directly to **************** and consider this case closed.

  Please let me know if you need any further information in regard to this matter.

  Thank you,

  ***************************

   

• Initial Complaint

  Date:05/26/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not heard from the business in response to my complaint.

  Thank you for contacting me back. 

  On June 1, I received an automated email claiming to be from the Northern Bank help desk. It stated:

  "Northern Bank & Trust Co. sent you a secure message
  The first time you access it youll be asked to enter your email address and create a password."

  I replied to the email (it IS a monitored inbox) indicating I would not create a secure account with a ********************** currently holding onto virtually all of my personally identifying information (SSN, full name, bank account & routing number, address, and on and on) and doing nothing legitimate with it. WEEKS later, they still have not made the deposits into my account, which was the next step in the process. Further, I was not sure if that link was phishing. No human has attempted to reach out to me.

  At this point, I am really disturbed. I do not want to bank with them at all. More importantly, I would like them to PURGE all of my PII - everything they have about me - as they are either holding it in a database that could be breached or doing something worse with it.

  Can you please help me get them to purge my data/PII? I filed a complaint with the MA ************************** as well (maybe a day after I filed with you), and I have not heard back from them yet.

  Thank you for your help. I DID research the bank before handing my info over to them, and they seemed legitimate, but I may have been fooled.

  *****************************