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Business Profile

Computer Dealers

Monotype Imaging Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Monotype Imaging Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Monotype Imaging Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:03/14/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm taking an education course which covers design tutorials. Many of these tutorials link to purchase fonts from "MyFonts" so that we can follow along with the exact same fonts in their designs. When I go to the links provided on Myfonts.com there is an option to sign up to a yearly subscription for only $99. This is much more cost effective than purchasing each font separately. I chose to sign up to the yearly subscription. However, once I signed up I quickly realized that NONE of the several fonts that I need access to are included in their subscription. Why would the link to the subscription be included on the purchase page of the individual font I was needing, if THAT font is not included in the subscription??? Once I realized that I did not have access to any of the fonts I needed with that subscription, I emailed the company, letting them know that I had NOT downloaded or used any fonts, and that I needed to cancel my subscription and asked them to please provide me with a refund. They refused to send me a refund. I feel like it was false advertising, as I thought I would have access to those fonts once I signed up, and I do not. I am a single mother, and a student. I cannot afford to spend $100 on something that is of no value to me. I am asking that this company provides me with a refund, and cancels my subscription so that I'm not charged again for something I have no use for.

      Customer Answer

      Date: 03/26/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *************************

    Monotype Imaging Inc. is NOT a BBB Accredited Business.

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