We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Couriers

Optima Shipping

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Couriers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I preordered a ******** Switch ************* Edition Console from Target for my wife as a gift. The console was released last week, and Target used Optima Overnight Shipping for delivery. However, the delivery was delayed, and the tracking information on the website was limited. After filling out a contact form, I received an email from ******************* that provided me with a screenshot of a window of the tracking software they use and stating that the shipment may have been damaged in transit and that he is initiating a full credit for a replacement shipment. When I asked for the package to be sent, he replied that an all points bulletin has been sent to facilities, and they will contact me if they find the package.I believe they took the package as it is a highly sought-out item, sold out in stores, and people are scalping them. I contacted Target, and they said they would investigate, but their only resolution is to refund me by Friday. However, this was a gift for my wife, and I want the item. My brother also ordered a console through Target and had a similar experience. When he reached out to the company, ******************* provided him with a screenshot of the same tracking software and a misleading picture.I have attached screenshots of the emails for your review. My intent is for an investigation into this company and its practices, and for me to receive the gift I purchased for my wife.

  • Initial Complaint

    Date:11/21/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just wanted to warn other and hopefully solve an issue with optima shipping that is based in *********. I had ordered a pair of shoes and the company had it shipped through optima shipping. I got a confirmation email and a tracking number. Once I received all that information, I was expecting my package by Tuesday of last week. I still havent received my package after having expedited shipping. Anytime I try to contact optima shipping. I would get a person and they told me they have the package and theyll have it sent out to my address. But I still havent gotten my package after many attempts to contact them. Today I contacted them to see if I can go to their warehouse to pick up my package since I live fairly close to their warehouse, and the lady on the phone told me to just contact the company to get a replacement. They dont seem to want to give me my package. Their website also has a lot of bad reviews stating that numerous people also havent received their packages and have been pulled *************** with the customer service department. I hope you can help this company take accountability and help people get their packages from a company who seems to be taking companies and customers packages for free.

Optima Shipping is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.