Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Wicked Safety Training due to repeated dishonesty, failure to adhere to their own policies, and refusal to provide proof of their claims. Their unprofessional and unethical actions have caused significant inconvenience and financial harm.On November 14, 2024, Wicked Safety Training canceled the course I had registered for. According to their policy, students are to be notified of cancellations by both phone and email. While I received an email, they falsely claimed that their president attempted to call me but could not leave a voicemail because my mailbox was full. This claim is entirely falsemy voicemail was not full, and I did not receive a missed call. I have requested proof of the call, such as a call log, multiple times, but no evidence has been provided.When I spoke with their representative, I clearly stated that I wanted a refund due to the cancellation and my inability to attend a rescheduled course. I explained that, as a full-time college student balancing work, I could not manage the 4-hour round-trip commute a second time. Despite this, I was informed that rescheduling was my only option, and I was promised that someone would follow up with me regarding a refund. No one ever contacted me, and I was forced to follow up myself.Wicked Safety Training has since issued a partial refund but withheld fees for the ****************** and credit card processing. However, their mishandling of this situation, failure to notify me properly as required by their own policies, and repeated false claims about contacting me warrant a full refund. Furthermore, blocking my email and cutting off communication demonstrates a lack of professionalism and accountability.I am requesting a full refund of all fees due to their failure to honor their policies, their deceptive conduct, and the financial and logistical burden their actions have caused.Thank you for your time and attention to this matter.

  Business Response

  Date: 11/19/2024

  This customer signed a no refund policy. In good faith the company sent her the *** mask and refunded minus ********* and credit card fees. This client also signed up for another course but did not want to attend due to the distance. The company **** this client nothing. This client also posted two negative reviews on ****** with three different accounts.

  Customer Answer

  Date: 11/20/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I would like to clarify and respond to the statements made by Wicked Safety Training.
  
  Refund and Rescheduling:
  On the day of the course cancellation (11/14/2024), I explicitly requested not to be rescheduled due to my inability to attend another session, as I had explained to their representative. I was assured that rescheduling was my only option at the time and that someone would reach out to discuss a refund the same day. This follow-up never happened, and because of their delay, the equipment was shipped. It only happened when I reached out myself. If the representative had honored my initial request for a refund and properly escalated the matter as promised, the equipment would not have been sent, and this dispute could have been avoided.
  Failure to Follow Policy:
  Wicked Safety Training's own terms and conditions state that students will be notified of cancellations via both phone and email. While I eventually found the cancellation email in my spam folder, I never received a phone call. They later claimed they tried to call but my voice mailbox was full, then they said their president attempted to call me and could not leave a voicemail because my mailbox was full. This is entirely falsemy voicemail was never full, and I received no missed call. Despite multiple requests, they have failed to provide proof of this alleged call.
  Deceptive Practices:
  Wicked Safety Training repeatedly misrepresented the facts, delayed resolving the matter, and ultimately withheld $45 of my refund. This behavior demonstrates a lack of professionalism and accountability, as well as a failure to adhere to their own policies.
  

   Right to Free Speech:

  I am fully within my rights to leave an honest ****** review on 2 of my accounts based on my personal experience. My review is factual and reflects the issues I encountered, including the companys failure to follow its stated policies and their dishonest claims about contacting me. I had also done this because my personal email got blocked mid-conversation, so I was not sure if my review would post on their site. 

  
  I stand by my request for a full refund, including the $45 withheld. I also stand by my ****** review as an accurate and honest reflection of my experience.
  
  
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Katelyn

   

   

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This morning 6/7 at 9am I registered for a lifeguard review class. At 9:02am I received an email stating that my current certification ****** would not be accepted at the class. I called and spoke to the president twice. Both times I requested a full refund, as I had only registered an hour prior. Both times I was told that there was a statement posted that only ********* certifications would be accepted and both times I was informed that I would only receive a 75% refund. Upon inspection- before I registered and after my first call with the president, I checked the terms and conditions. No where on the website does it state that only ********* certifications would be accepted. Upon my second call she retracted her statement that it is not stated on their website but rather referred to it as precedent in the *********. I would like assistance and garnering a full refund as this business misrepresented the terms and conditions.

  Business Response

  Date: 06/08/2023

  Greater Boston safety training, provided this customer with a refund based on the policy that she signed when signing up for her class. Our policy is at 75% refund on the cost of a course. To 75% refund was initiated on
  7, 2023.