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Business Profile

Medical Alarms

Be Safer at Home, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/11/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to resolve a billing error with be safer at home since October 2023 they keep sending me a bill and I have not had the product since October 2023. I have called numerous times sent a couple letters and nobody will respond or get the situation resolved. If you could help us out that would be greatly appreciated. Thank you.

    Business Response

    Date: 04/16/2025

    After researching the issue, our records show a billing adjustment on each charge with an ending balance of $0.00.

    Customer Answer

    Date: 05/28/2025

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    We are still receiving bills for a product we do not have with this company. We get no response from them when contacted. Would like the bills to stop as the amount keeps growing. Thank you 

    Business Response

    Date: 05/28/2025

    We have confirmed the device was returned and is offline.  Balance has been credited.  Should not receive another bill.

  • Initial Complaint

    Date:01/02/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Am trying to cancel my daughters be safe at home alert system as she is now in a skilled nursing facility and does not need it at this time. No one answers my phone calls

    Business Response

    Date: 08/03/2023

    Hello, please accept our apologies for the late response.  The person receiving the notices has changed roles.  In response to the complaint; the account close request was received on 1/3/2023 and the billing to ********** ****************************** was stopped the same day.  A return label request was submitted however if the label was not received we would be happy to send a new label or a technician to pick up the unit.  I am looking into the concern of your calls not being answered.  The numbers are being reviewed by our telephony team to see when the calls came in and why they were potentially not answered. I have left a message on the phone number provided and followed up with an email.

Be Safer at Home, Inc. is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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