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Business Profile

Paving Contractors

U.S. Pavement Services, Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Back in September of 2022 I reported work done on my driveway by US Pavement for sealing the driveway was of poor quality. I was told by ******************* a superintendent would contact me and look at the work. I had sent pictures. Similar poor-quality work had been done at 2 of my neighbors as well and they had repeat work/repairs done to fix at no additional cost. However, US Pavement never sent the superintendent and then never replied to my phone calls or emails. I sent a letter to the President on 12/10/22 that was also completely ignored. I had been a long-time repeat customer of ** ********************** and was shocked by the horrible quality job this last time and arrogant disregard for quality or to follow up on workmanship warranty work. Also, I was stunned by the general absolute lack of respect to a longtime customer by lying to and then ignoring repeated attempts by me to communicate about the follow up work US Pavement said they would look into and never did. I would like repair work done to the workmanship level US Pavement had originally proposed or a complete refund of $429.00.

    Customer Answer

    Date: 07/19/2023

    I have not heard from the business in response to my complaint.

    Thank you.

    ****

U.S. Pavement Services, Inc is NOT a BBB Accredited Business.

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