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Business Profile

Retirement Homes

Next Step Healthcare

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retirement Homes.

Complaints

This profile includes complaints for Next Step Healthcare's headquarters and its corporate-owned locations. To view all corporate locations, see

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Next Step Healthcare has 28 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:10/15/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Recently I have discharged my father from the care of Fall River healthcare nursing home to bring him to my own home and take care of him after he suffered a severe stroke. This nursing home was very unprofessional and not very clean or sanitary in their practices to begin with but I didnt have a choice during the beginning of my dads recovery. Long story short I now have my dad at home for almost 2 months after a very unprofessional discharge where I received wrong information at every point of contact. From nursing, to PT, to the counselor and business office , they all gave bad information and seemed to have little to no information that could help his discharge go smoothly. At this current time I am trying to obtain my dad social security checks from them that they are taking very long to get to me for some reason. I have been taking care of my fathers needs financially for the moment but could really use the help to provide the best care for my dad possible and they are holding his money for no reason and will not give me adequate information on when I can expect a payout for the amount of money they are holding that belongs to my father.

      Business Response

      Date: 10/21/2024

      Complainant reached out to Next Step Healthcare last week, a check was processed and issued Friday, October 18, 2024.

    Next Step Healthcare is NOT a BBB Accredited Business.

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