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Business Profile

Auto Repairs

Chandler Valu

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/05/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When to this place to fix my car,this people stills $507.18 from me and my car still have the same issue and not pass inspection ticket.

    Customer Answer

    Date: 03/06/2025

    Hello, try to inpecion my car , when to delear and even one tell . My car never fix for the valu  business, two months my car still have repair and not pass the inspection for mass

    Customer Answer

    Date: 03/14/2025

    Good afternoon ,my name is ***** ****,when to another mechanic ,he told me the code is in the invoice ,from **************** .code,po is 456

    The only issue my car have is the gasoline cap,bad,and that not cost ,20 $,

    that proves the still ******* from me ,my car dont need nothing more ,

    thank you 
    *****

    Business Response

    Date: 04/15/2025

    to whom it may concern, 

       i dont mind finding a solution for this matter. if we are at fault, we are to take  responsibility. please let her present the papers from the failing inspection and the receipt for new cap. At the same time the customer never told us of any inpection failing and i havent seen her seen then. so let her come so we can speak and im sure the issue will be resolved. thank you for your time and patience. 

     

                                                                                                 sincerely, 

                                                                                                  Chandler Valu

     

     

                                                                                                                            

    Customer Answer

    Date: 04/16/2025

    The only solution to this matter is a full refund, i went to another mechanic to get this fixed. I would like a check in the mail. I will not be going back there. The issue is not the cap he charged me $500 for work that I didnt need. The code was for a gas cap leak which cost $22 at the ****** dealership to replace. 

Chandler Valu is NOT a BBB Accredited Business.

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