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Business Profile

Auto Repairs

Dave’s Auto Repair and Sales, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/31/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    this auto repair shop has unlicensed mechanics working on cars which is what happen to me. they caused 4200 dollars worth of damage to my 2013 jeep grand cheerokee and i am looking for some type of compensation for this. the owner has completely ignored the situation on purpose so i do not know what other steps to take at this point

    Customer Answer

    Date: 08/13/2024

     
    ********** ********

    I am rejecting this response because:

    if i had to guess the exact date i would say it was on 5/27/2024 the falsely diagnosed my vehicle with a issue of the radiator which was not the case it was my oil cooler tank that was leaking and needed to be replaced which is a big difference, they said it was my radiator  this was not the case when replacing the radiator ( that they did not even need to replace) they did not bleed the system properly which then caused damage to the head gasket which caused it to  mix anti freeze and engine oil which lead to me having to replace my hole motor that cost me ***** dollars i later found out that the mechanic that the shop owner allowed to work on my car was not licensed and  has several unlicensed mechanic working in his shop now i have reached out to the owner on several occasions but him and his mother (who is the actual owner of the shop, the shop is in her name her son **** just runs it)  refuse to make things right i am working on getting more paper work together incase this turns into a civil matter and i have to sue them


    Sincerely,

    *********************

  • Initial Complaint

    Date:11/28/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My axel and ball joint broke on my car and I got it towed to the mechanic on Wednesday 11/23 and on 11/25 thats when I found out it was my axel and ball joint. They did not discuss pricing with me all they told me is they need to find the parts for it. On 11/25 was the last thing I heard about my car . On 11/26 my significant other received a call stating my car was ready, we were both confused due to the fact not knowing how much the work or parts were going to be so I never have authorization to work on the car . And they are trying to charge me 600$ when I feel like I should only pay for labor since nobody called and discussed anything with me.

Dave’s Auto Repair and Sales, LLC is NOT a BBB Accredited Business.

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