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Business Profile

Auto Transportation

HAYE Transportation Corp.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Transportation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/02/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    HAYE Transportation company was hired to transport my vehicle from ***** back to ***********. ******* the transport, this company damaged the Carbon fiber roof on my **** This damage was. noticed ******* the delivery inspection. At this time the driver attempted to get me to sign the bill of landing and lied about what it was that he was trying to get me to sign. After refusing to sign and informing the driver that I needed to have someone call me from the company, he stated he would inform them and have someone reach out to me first thing in the morning. I never received a call and after sending a number of text and calls to the driver phone, he then responded and stated that he would get this matter handled. At first the driver attempted to not go through the companies insurance and stated that he would pay for repairs out of his own pocket. ****** suggested a shop for the repairs, which I kindly took the car to for an estimate at his request. I then sent that estimate to the driver. After receiving the estimate and observing the cost of the repairs, the driver then proceeded to go *** as well as the trucking company. Both the driver and the company refused to answer or return any calls or messages. I was able to locate the transportation companies insurance via the contract that was provided by the broker company for the transport, at which point I placed a claim With their insurance. This matter is still on going and their insurance at the moment is giving me a hard to pay for the damages and the repair. The transportation company still refuses to answer or get back to me leaving me with a damage car still to date. Id also like to mention that the transportation company was paid ******. the damage cause was *********.

    Business Response

    Date: 08/15/2024

    BBB spoke directly with the consumer who advised after the complaint submission the business reached out and resolved the issue with him.

    Customer Answer

    Date: 08/22/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

HAYE Transportation Corp. is NOT a BBB Accredited Business.

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