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Business Profile

Credit Union

Webster First Federal Credit Union
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Webster First Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Webster First Federal Credit Union has 12 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:10/16/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to urgently address inaccuracies on my credit report caused by the unauthorized release of my personal information to credit bureaus, which has led to considerable financial and emotional distress. Under 15 USC 1681 Section 602, I am entitled to financial privacy, and I expect my information to be treated with the utmost confidentiality. Additionally, 15 USC 1681 Section 604(a)(2) clearly states that a consumer reporting agency cannot disclose account details without my explicit consent, which I have not provided. The discrepancies linked to WEBSTER FIRST FED CRED have adversely affected my financial standing, requiring immediate correction. Furthermore, 15 USC 1666(b) prohibits creditors from marking credit card payments as late under specific conditions. For your reference, here are my account details: Account Number: **********I request a comprehensive review of my account and a prompt correction of these errors in compliance with federal laws. Failure to resolve these issues promptly may result in legal action. I look forward to your immediate attention to this matter. Sincerely,****** ******

      Business Response

      Date: 11/08/2024

      Members of the Credit Union may dispute any reported information directly with Webster First FCU or with *******, ******** or **********.

      Details on the process can be found by visiting the Federal **************** website here: Disputing Errors on Your Credit Reports | Consumer Advice
      **************************************************************************************

      To facilitate the dispute process, we have mailed a direct dispute form to the customer at the address provided to us in the complaint to be filled out and returned for review.
      When making a dispute directly or through the credit reporting agencies, the borrower must include specific details on what they think is wrong and include any supporting documentation to support the review of reported information.

      **** *********

      VP Consumer Lending

      Webster First Federal Credit Union

    Webster First Federal Credit Union is BBB Accredited.

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