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Business Profile

Dry Cleaners

Laundromax

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dry Cleaners.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/26/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The machine at laundromax did not credit my laundry card 40 I put into the machine I was not made aware I had 60 days to redeem my card general manager did not advise me to use it right away and gave me an attitude saying calling corporate aint going to change a **** thing I dont appreciate you questioning me with a rude and disrespectful tone the this happened just happened in July and was not aware there were only 60 days to redeem I did not sign no document knowing I had 60 days the gm should be fired Efrain did a horrible job dealing with this issue

    Customer Answer

    Date: 09/26/2023

    I want a refund of 40 dollars that was offered to me because the machine to load funds on my card did not work they had an error message and they claimed my credit of 40 dollars expired  when I was never notified I had 60 days to redeem theres is no signature that I was aware they need to refund me my 40 dollars because this just happened in July the machine did not credit me when I put 50 dollars of my hard earned money

    Business Response

    Date: 10/11/2023

    Store location and Manager have been sent details to contact customer and resolve issue. 

Laundromax is NOT a BBB Accredited Business.

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