Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had Quality fence come out and do a small fence repair. I contacted *** via text messages and sent him some pictures of the damaged fence he said no problem I will send a few guys out to repair your fence. He stated the repair would be $375.00 and that was our agreed price. They came out did the fence repair and we were waiting for a invoice to be mailed and never received a invoice. We sent a DCU cashiers check to the address listed on there invoice they apparently never received said check. We then started getting very rude phone calls from the office personal saying the amount was incorrect and we owed them $ 485.00 that was not the agreed amount. She stated that's the late fees, We tried several times to get a invoice but that never happened. She then sent a invoice for $485.00 with no signatures, we never agreed to that price. She has informed that she has an attorney handling this matter going forward. We contacted dcu and they stated the cashier check did not cash so we voided the check and have issued a new one for the full amount. She is very rude via phone conversation and text messages. The company's bookkeeping is terrible and this woman really needs to stop threatening people with the law and understand we have rights. We have tried to correct this situation on our end. I feel like they have pull a fs one on us and just wanted to repot to the public to be very cautious. I would like to be refunded $ 110.00 

  

  Business Response

  Date: 12/02/2022

  First invoice was sent on june 22/2022 with the cash price as agreeded upon. And I have called the customer every month since then. The $375 was the price for payment in June , not adding late fees and interest + attorney fees at this point. Customer got upset when i told him our attorney would start the process of collecting the money . No payment has yet been made by customer. I didn't threat anyone, i told him what happens when we don't get paid. Unfortunately his contract is with our attorney and there is nothing else we can do. He waited way to long to realize the job wasn't free 

  Customer Answer

  Date: 12/02/2022

  
  Complaint: ********
  
  I am rejecting this response because: Complete lie, We have attempted several times to pay Quality fence. We have sent certified mail to there address listed on there Invoices and they still will not acknowledge the payment that has been sent. We have a **** tracking slip shows they left a notice at the business address twice. Tracking info ******************** **** not much else we can do when we have attempted to pay them twice. The female who runs the office is very rude, Rude enough my Wife will not even communicate with her. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 12/02/2022

  They sent payment only after our attorney had taken over the matter, as the tracking shows, they sent mail on Nov 19  and our last conversation stating our attorney was handling the case is dated nov.17. this only shows that ******************* decided to send payment after i told him we couldn't accept it any longer, it will be with collections. I also explained to ******************* that by ************* law a verbal agreement is a contract. Finally , we no longer wish to discuss this matter , he had 6 months to pay, i have sent him multiple invoices. Good luck 

  Customer Answer

  Date: 12/05/2022

  
  Complaint: 18**0083
  
  I am rejecting this response because: We sent an original check to **** ************* ********* as listed on there website for the agreed upon price. They never cashed the cashier's check. We retrieved the uncashed cashiers check. We wrote another check and had this one sent certified mail and **** stated they left a notice at ** ************* ********* ** also listed on there invoice. **** has left two notices and they never picked up the check. We just got a text notice from **** say they are returning letter to sender. This company has two address listed they really need to make sure their clients know how to handle payments. We have attempted to pay this bill twice, My wife and I have never been late on payments, nor do we own debt, We have done many home projects in the last six months and every client has gotten paid early or on time and we are talking some projects in the thirty thousand plus dollars. So for them to tell us we didn't want to pay or did not is completely incorrect. 
  
  Sincerely,
  
  *************************