Complaints

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• Initial Complaint

  Date:07/23/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Review: Contract Signed, Deposit Paid, then they asked for $5500 more to start the job. (Proposal #********)******** Exteriors sent out someone to look at the project (June 7, 2024) and spent a few hours measuring and talking about procedure and policies etc. He gave me a quote within a few hours and even offered to lower it if we would pay cash. He called his boss while we were sitting there, who offered an even better price if we would let them put a sign up and pressure us to agree to terms on the spot, which I said I would not do without my spouse. They sent the proposal (June 18, 2024) and we agreed to terms that day or the next and I signed the contract. They sent an invoice for the first third of the work (June 28, 2024, I didn't see this the first time, and requested that they resent it on July 1, 2024). They sent the project manager out to look at the job (On or about July 3, 2024) and look at logistics. He told me that once the deposit was paid they will file a permit the same day with our town. I texted them immediately after the deposit was sent (July 8, 2024) and my phone rang within 10 seconds. They said they mismeasured the job (two weeks earlier) and it would require $5500 more for them to do the job. This was a 68% increase over the agreed upon (signed contract) price. They asked me how much my other offers were for and I said I wouldn't tell them that and that I expected the company to hold up their end of our contract. I do not think they are losing money at all. After two weeks since I paid and they have still not filed a permit or delivered a dumpster as promised. The project manager texted me today to say that his office would start processing the return of my deposit as they would not do the job unless we agreed to pay 68% more than the quoted, signed upon price. If this review is still posted here, then this matter has not been resolved, and my money has still not been refunded.

  

  Business Response

  Date: 07/23/2024

  I understand why client want to have work done for the price the sales person gave him, unfortunately sales person did not follow protocol, (we addressed the issue with sales rep and it is unexceptionable!) we have been in business for over 20 years we never had any complaint! We tried to find a way to get the project completed for the price offered, but unfortunately it was not possible, price difference is too much.

  we explained all this to client, we apologized for the inconvenience, we offered to adjust price to a point that we would be able to do the work while he would still be saving money, it would still be a great deal for him, but

  I am so sorry for this situation, I truly hope client understand that it is better that we are transparent and thorough before starting the project, if our intention was to spike price to take advantage we would do after starting the project, but thats not what we are in business for.

  i hope i was able to bring light to the situation and everyone reading this can relate with the decision of not starting a project is better than proceeding knowing it will be a problem for everyone involved.

  again It is unfortunate situation.

  wish client all the best with his project.