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Business Profile

Granite

RF Granite & Marble LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/11/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a kitchen remodel and the work is not really complicated I found a lot of things thats not right, I was at work my wife was home the guy lie to her that the work is done but I said she should pay him which I didnt so when I got home i found everything that was not done correctly so I reached out to him to come correct the mistakes, he told hes going to come fix it but its been weeks still nothing I have all the text messages between me and him.

    Business Response

    Date: 01/16/2024

    BBB spoke directly with the business and they advised that they had already resolved the issue with the consumer directly.

    Customer Answer

    Date: 01/19/2024

    Complaint:********

    I am rejecting this response because: because the matter is not resolved and the business owner is lying I have not received any phone call from him since the last time he texted me that's 4 weeks ago nothing was done since.

    Sincerely,

    *************************

    Customer Answer

    Date: 02/05/2024

    BBB Requested more specific information regarding the issues they are seeking to be addressed.  Below is the consumer's response:

    Paint job he did on the cabinets is terrible I try repaint some of it, also the backsplash needs to be redone its some spots is missing pieces because he did not cut it right so all needs to be redone plus some of the cabinets doors is not closing all the way, I do have videos I can send to you if you want, but I am off on the weekends which I have told him many times and he will set the date but then no show I have all hes text messages to prove it.

RF Granite & Marble LLC is NOT a BBB Accredited Business.

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